RE: urgent help needed!

  • From: Juan Ibarra <jibarra@xxxxxxxxxxx>
  • To: "'[ExchangeList]'" <exchangelist@xxxxxxxxxxxxx>
  • Date: Thu, 12 Dec 2002 11:12:01 -0800

Thanks to all for your responses.  I have ask the users to create a new
profile and see if this solves the mystery.  He is in the UK, however, and
he is probably  sleeping by now.

Will let you know as soon as I hear from him,

Thanks again,
Juan

-----Original Message-----
From: Kim Vandegrift [mailto:kim.vandegrift@xxxxxxxxxxxxxxxx] 
Sent: Thursday, December 12, 2002 9:51 AM
To: [ExchangeList]
Subject: [exchangelist] RE: urgent help needed!


http://www.MSExchange.org/

Sounds similar to something we had here... the user (mail) profile on the
client PC somehow got corrupted. When we deleted it and then recreated it on
their PC it corrected the problem.

-----Original Message-----
From: Juan Ibarra [mailto:jibarra@xxxxxxxxxxx]
Sent: Thursday, December 12, 2002 12:42 PM
To: [ExchangeList]
Subject: [exchangelist] RE: urgent help needed!


http://www.MSExchange.org/

I added his profile on my outlook and it worked fine.  Meaning I created a
new, his, profile on my workstation.  

But this is weird.  If I use his full name on OWA first window, then my,
exchange admin acct. and password I am able to open it.

It used to work for him just by using the username.

Thanks,
Juan

-----Original Message-----
From: Dêniz Feital (Chiptek) [mailto:dfeital@xxxxxxxxxxxxx] 
Sent: Thursday, December 12, 2002 10:34 AM
To: [ExchangeList]
Subject: [exchangelist] RE: urgent help needed!


http://www.MSExchange.org/


        Can you use his user account at your workstation and create a
profile and still be able to access his mailbox?

        Or, can you use your user account and access his mailbox trough the
OWA?

        This will help us to track where is the problem !

        Regards,



>       Dêniz Feital
>       GIC - Chiptek / Vésper 
>       Tel 55 11 3489-7730
>       Microsoft Certified Systems Engineer
> 
> 


-----Original Message-----
From: Juan Ibarra [mailto:jibarra@xxxxxxxxxxx]
Sent: Thursday, December 12, 2002 2:26 PM
To: [ExchangeList]
Subject: [exchangelist] urgent help needed!


http://www.MSExchange.org/

Hello, to all,  I have a user in the UK that can't open her mailbox via a
Citrix client nor through OWA.  I am using  Exchange 5.5, SP4 on 2000
server.

Can any one point me to a possible reason.  It is just one user, If I add
his profile to my outlook it works fine.

thanks,

Juan Ibarra     
Windows Systems Administrator   
Phone: (650) 930-5474
Fax: (650) 930-5606
jibarra@xxxxxxxxxxx
www.marimba.com
 <<...OLE_Obj...>> 
The Software Change-Management Company


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