RE: Messages awaiting directory lookup???
- From: "Mark Fugatt" <markfu@xxxxxxxxxxxxx>
- To: "[ExchangeList]" <exchangelist@xxxxxxxxxxxxx>
- Date: Fri, 17 Feb 2006 15:55:44 -0000
Bill
Do you have the Kaspersky Engine running on AntiGen, if you do you may want to
read below:
We would like to inform all Antigen users that we have received reports of
problems with a Kaspersky Engine Update released this morning.
The issue reported results in some or all of the following symptoms:
- slow or stagnant mail flow
- a slow or unresponsive Sybari /Antigen client
- time-out errors
We have posted a new Kaspersky engine (Update: 2006021611) and we would like
each customer to attempt to update the engine through the Sybari /Antigen
client under Scanner Updates.
If the client is unresponsive, please manually stop the Antigen / IIS /
Exchange Services which may take a few moments. Open the Sybari /Antigen client
and then disable Kaspersky. This can be done via the Sybari /Antigen client,
SET UP -> ANTIVIRUS JOB. Highlight each scan job up top one at a time and
uncheck Kaspersky.
Once this is done, re-start the Antigen service and via the Sybari /Antigen
client, under Scanner Updates, use the "update now" button for the Kaspersky
engine.
Once the new update version is in place, you can re-enable the Kaspersky engine.
If you are unable to utilize the update process in the Antigen Product, you can
manually update the engine using the following steps:
· Download the latest Kaspersky_engine.exe from the Antigen Update
Website: http://www.sybari.com/scan_engine_updates/intel/kaspersky/
<http://www.sybari.com/scan_engine_updates/intel/kaspersky/>
· Navigate to the Engine Folder for the particular product (ex.
C:\program files\sybari software\antigen for exchange )
· In the Kaspersky Engine Folder: if the following folder exists
(KasperskyEngineNew) the following can be done to update to the latest engine.
§ Stop the Antigen / IIS / Exchange Services (Make sure that in the Task
Manager all Antigen Processes are no longer listed).
§ Rename KasperskyEngine folder to KasperskyEngine_bak
§ Create a new KasperskyEngine Folder , extract the Kaspersky_Engine.exe file
into the KasperskyEngine Folder.
§ Make sure that if KasperskyEngineNew exists to delete it.
§ Restart Antigen / IIS / Exchange Services.
We apologize about any inconveniences this may have caused and we will provide
you any further details as they become available.
Mark Fugatt
Dedicated Supportability Engineer (Exchange)
Microsoft Limited
Desk: +44 (0)118 909 5630
Mobile: +44 (0)7966 858108
MSN IM: markfu@xxxxxxxxxxxxxxxxx
Blog: http://blogs.technet.com/mfugatt
Dedicated to proactively supporting Microsoft's enterprise Customers
If you have any feedback about my work, please let either myself or my manager
Andy Gitsham know at andygi@xxxxxxxxxxxxx
<mailto:andygi@xxxxxxxxxxxxx?subject=Feedback%20on%20Mark%20Fugatt%20(Exchange%20DSE)>
or telephone +44 118 909 3233
________________________________
From: William Holmes [mailto:wtholmes@xxxxxxxxxxxxxx]
Sent: 17 February 2006 06:39
To: [ExchangeList]
Subject: [exchangelist] Messages awaiting directory lookup???
http://www.MSExchange.org/
Hello,
As of today I suddenly have messages accumulating in the Messages awaiting
directory lookup queue. It seems to just keep building. I have at least 4000
messages in the queue. Mail flow has come pretty much to a stand still. I have
checked by Domain Controllers and GCs and I don't seen anything obviously
wrong. This is happening on my front-end servers (exchange 2003 sp2 running on
windows 2003 sp1. Sybari Antigen antivirus.
Thanks in advance.
Bill
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