RE: Messages awaiting directory lookup???

  • From: "Mark Fugatt" <markfu@xxxxxxxxxxxxx>
  • To: "[ExchangeList]" <exchangelist@xxxxxxxxxxxxx>
  • Date: Fri, 17 Feb 2006 15:55:44 -0000



Do you have the Kaspersky Engine running on AntiGen, if you do you may want to 
read below:


We would like to inform all Antigen users that we have received reports of 
problems with a Kaspersky Engine Update released this morning.

The issue reported results in some or all of the following symptoms:


-          slow or stagnant mail flow

-          a slow or unresponsive Sybari /Antigen client

-          time-out errors


We have posted a new Kaspersky engine (Update: 2006021611) and we would like 
each customer to attempt to update the engine through the Sybari /Antigen 
client under Scanner Updates.


If the client is unresponsive, please manually stop the Antigen / IIS / 
Exchange Services which may take a few moments. Open the Sybari /Antigen client 
and then disable Kaspersky.  This can be done via the Sybari /Antigen client, 
SET UP -> ANTIVIRUS JOB. Highlight each scan job up top one at a time and 
uncheck Kaspersky.


Once this is done, re-start the Antigen service and via the Sybari /Antigen 
client, under Scanner Updates, use the "update now" button for the Kaspersky 


Once the new update version is in place, you can re-enable the Kaspersky engine.


If you are unable to utilize the update process in the Antigen Product, you can 
manually update the engine using the following steps:


·         Download the latest Kaspersky_engine.exe from the Antigen Update 

·         Navigate to the Engine Folder for the particular product (ex. 
C:\program files\sybari software\antigen for exchange )

·         In the Kaspersky Engine Folder: if the following folder exists 
(KasperskyEngineNew) the following can be done to update to the latest engine. 

§  Stop the Antigen / IIS / Exchange Services (Make sure that in the Task 
Manager all Antigen Processes are no longer listed). 

§  Rename KasperskyEngine  folder to KasperskyEngine_bak

§  Create a new KasperskyEngine Folder , extract the Kaspersky_Engine.exe file 
into the KasperskyEngine Folder.

§  Make sure that if KasperskyEngineNew exists to delete it.

§  Restart Antigen / IIS / Exchange Services.


We apologize about any inconveniences this may have caused and we will provide 
you any further details as they become available.


Mark Fugatt 
Dedicated Supportability Engineer (Exchange) 
Microsoft Limited
Desk:   +44 (0)118 909 5630
Mobile: +44 (0)7966 858108
MSN IM: markfu@xxxxxxxxxxxxxxxxx

Dedicated to proactively supporting Microsoft's enterprise Customers

If you have any feedback about my work, please let either myself or my manager 
Andy Gitsham know at andygi@xxxxxxxxxxxxx 
  or telephone +44 118 909 3233




From: William Holmes [mailto:wtholmes@xxxxxxxxxxxxxx] 
Sent: 17 February 2006 06:39
To: [ExchangeList]
Subject: [exchangelist] Messages awaiting directory lookup???



As of today I suddenly have messages accumulating in the Messages awaiting 
directory lookup queue.  It seems to just keep building. I have at least 4000 
messages in the queue. Mail flow has come pretty much to a stand still.  I have 
checked by Domain Controllers and GCs and I don't seen anything obviously 
wrong. This is happening on my front-end servers (exchange 2003 sp2 running on 
windows 2003 sp1. Sybari Antigen antivirus. 


Thanks in advance.



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