It depends on exactly what your SLA specifies, my client has two levels in their SLA, one for mail functionality and one for mail content, so they then use the dial-tone recovery method to meet the mail functionality SLA and then use the Recovery Storage Group to meet their mail content SLA. Mark Fugatt Dedicated Supportability Engineer (Exchange) Microsoft Services Organisation Microsoft Limited Building 1, Floor 2, Zone F Microsoft Campus Thames Valley Business Park Reading RG6 1WG markfu@xxxxxxxxxxxxx http://www.microsoft.com/uk/ MSN Messenger: markfu@xxxxxxxxxxxxxxxxx Blog: http://www.msmvps.org/exchange <http://www.msmvps.org/exchange> Work: +44(0)118 909 5630 Mobile: +44(0)7966 8581087 This email may contain confidential information. If you are not named on the addressee list, please take no action in relation to this email, do not open any attachment, and please contact the sender (details above) immediately. Information in this email is provided in good faith. If you are a customer of Microsoft, please refer to the terms and conditions which cover the provision of support and consulting services to you/your organization. If you are not corresponding in the course of, or in connection with a Microsoft contract or program with its own terms and conditions, please note that no liability is accepted by Microsoft for the contents of this mail. ________________________________ From: Praveen Ramaswamy [mailto:ramaswamy_praveen@xxxxxxxxx] Sent: 04 June 2005 11:05 To: [ExchangeList] Subject: [exchangelist] RE: Fwd: This is a test message http://www.MSExchange.org/ Thanks for your valuble information. It looks like 2 hour SLA is going to be very costly. Regards Praveen R