It sounds as though you may not be selecting the correct Template when you start a new document. Can I suggest the following basic test. 1) Open a new PRINT document in Duxbury, making sure you select the "English (American) - Standard Literary Template". 2) Type the word "braille" - without the quotes. 3) From the File menu, select "Translate". 4) You should now just see the letters "brl" appear in braille. 5) From the File menu, select "Emboss" to send the braille out to your embosser (braille printer) If that test fails, may I suggest you call Duxbury on +1-978-692-3000 (9am - 5pm EST). I'm sure it will be something simple. George. -----Original Message----- From: duxuser-bounce@xxxxxxxxxxxxx [mailto:duxuser-bounce@xxxxxxxxxxxxx] On Behalf Of lani.cherry@xxxxxxxxxxxxxxxxx Sent: 12 August 2008 13:05 To: duxuser@xxxxxxxxxxxxx Subject: [duxuser] grade 2 braille I am new at using Duxbury and am having a problem. When I print documents they are not in grade 2 and when I select "Translate" in Duxbury it's not in grade 2 and I cannot figure out how to fix this. The only help I can find shows how to change a word or 2 in a document but not the grade of the whole document. How do I do this? Thanks * * * * This message is via list duxuser at freelists.org. * To unsubscribe, send a blank message with * unsubscribe * as the subject to <duxuser-request@xxxxxxxxxxxxx>. You may also * subscribe, unsubscribe, and set vacation mode and other subscription * options by visiting //www.freelists.org. The list archive * is also located there. * Duxbury Systems' web site is http://www.duxburysystems.com * * *