[duxuser] Re: Is there a Tiger embosser discussion group, and a Tiger Embosser Problem
- From: "Scott Blanks" <captaincynic3@xxxxxxxxx>
- To: <duxuser@xxxxxxxxxxxxx>
- Date: Tue, 30 Sep 2008 11:26:51 -0700
Anne, I followed your instructions, and there doesn't appear to be a web form
under the "other support" section. In fact, I don't see any indication of a web
form from anywhere on the support page. Can you supply a direct link?
Thanks,
Scott
----- Original Message -----
From: Anne Ronco
To: duxuser@xxxxxxxxxxxxx
Sent: Tuesday, September 30, 2008 11:18 AM
Subject: [duxuser] Re: Is there a Tiger embosser discussion group, and a
Tiger Embosser Problem
If you click the Support link on the front page of the ViewPlus web site (
http://www.viewplus.com/ ), you will find a link under "Other Support" to an
embosser support web form. The web form page also has a link to a Tiger user
list.
Best regards,
Anne Ronco
email: Anne@xxxxxxxxxx
Duxbury Systems, Inc.
270 Littleton Road, #6; Westford, MA 01886-3523 USA
TEL: + 978-692-3000 FAX: + 978-692-7912
Email (general): info@xxxxxxxxxx
Web site: http://www.DuxburySystems.com
Duxbury Systems, the first name in software for Braille - since 1975.
At 01:19 PM 9/30/2008, you wrote:
Hi all, I'm hoping to track down info, if it exists, for subscribing to a
Tiger embosser email listserv. The Viewplus web page wasn't very helpful in
determining if a list is even out there.
Also, if there is anybody on this list who has knowledge of the Tiger
Professional embossers, I'd love to hear your advice on the following problem:
I suspect that a gear or some other mechanism has malfunctioned. I loaded
the paper into the bottom feeder on the front of the embosser, and successfully
embossed one document. I then pressed the load button, which is normally used
to pull the paper back into the embosser and set it in the correct position for
the next embossing job. When I pressed load, the paper was pulled further in
than necessary, almost to the point where it came off the rollers. I then
attempted to reposition the paper using the tare button and the manual side
roller, but the paper would not move. I removed the paper, and when I again
twisted the manual roller, I could feel that the squarish metal bar did not
revolve when the roller was turned. This sounds like a mechanical issue, and I
want to know whether it is possible to fix this problem remotely.
Thanks,
Scott
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