Try a reset with dots 1, 2, and 3, or a reset with dots 4, 5, and 6. Have you tried a hard reset? The Technical support people at Humanware might also have some ideas. Sent from my iPad On Feb 1, 2014, at 2:30 PM, Sylvia Bernert <sylverwings1@xxxxxxxxx> wrote: > So I tried to turn on my bluetooth on my apex so I could connect it to my > Iphone. When I did that it said "application error." I've attempted to do > several resets. All it does is shows on the display "starting keysoft." It > won't go away when I turn the unit off. I even tried plugging it in and > doing another reset. Any suggestions? > > Sylvia Bernert > "If you can conceive it and believe it, you can achieve it." >