Hi Sue, Which version of software you running in your Braille Note? I used to occasionally have to perform a reset, but since upgrading to build 47 of Keysoft version 7.2, all has worked fine for me. John Glass Customer Support Manager, Bookshare Benetech 480 S. California Ave., Suite 201 Palo Alto, CA 94306-1609 USA Phone: +1 650 644-3403 Fax: +1 650 475-1066 john.g@xxxxxxxxxxxx www.benetech.org The Benetech Initiative - Technology Serving Humanity A Nonprofit Organization -----Original Message----- From: Susan Mangis [mailto:suemangis@xxxxxxxxxxxxx] Sent: Sunday, January 28, 2007 8:14 PM To: bookshare-discuss@xxxxxxxxxxxxx Subject: [bookshare-discuss] Re: Trouble logging in: Hi, I've had this happen when attempting to log-in from the Braille Note. Doing a reset solved the problem. This just started happening within the last month though. Sue Mangis -----Original Message----- From: Brenda Mueller [mailto:brendin@xxxxxxxxxx] Sent: Sunday, January 28, 2007 4:40 PM To: bookshare-discuss@xxxxxxxxxxxxx Subject: [bookshare-discuss] Trouble logging in: Last night I went onto Bookshare to try to get a couple of books, but the log-in page wouldn't load. Obviously, I couldn't get what I wanted. I've tried numerous times today but to no avail. Yes, my account is paid up until next December. Is there some special work being done? Is anyone else having this problem? Brenda Mueller To unsubscribe from this list, send a blank Email to bookshare-discuss-request@xxxxxxxxxxxxx Put the word 'unsubscribe' by itself in the Subject line. To get a list of available commands, put the word 'help' by itself in the subject line. To unsubscribe from this list, send a blank Email to bookshare-discuss-request@xxxxxxxxxxxxx Put the word 'unsubscribe' by itself in the Subject line. To get a list of available commands, put the word 'help' by itself in the subject line. To unsubscribe from this list, send a blank Email to bookshare-discuss-request@xxxxxxxxxxxxx Put the word 'unsubscribe' by itself in the Subject line. To get a list of available commands, put the word 'help' by itself in the subject line.