Hi Evan, You've hit on one of OpenBook's excentricities that makes it a little less endeering to me. The bookShare tool will not handle these as "normal" punctuation marks either. It would be great if you could transform the quotes/apostrophys on books you submit as you'll save someone else the confusion you're at right now. I don't know how to change these chars using a PacMate. If you want instructions for either MSWord or Kurzweil, I can do that. There is a "tip" on my website that discusses potentially problem characters for the BookShare system. http://www.jbrownell.com/bks/tl.asp HTH, jake ----- Original Message ----- From: Evan Reese To: bookshare-discuss@xxxxxxxxxxxxx Sent: Monday, January 23, 2006 1:31 PM Subject: [bookshare-discuss] Special Characters in RTF Format I'm reading a book I just got direct from the author, and was reading along on the Pac Mate with the Braille translator on when I found that the quotation mark at the beginning of a quote was not displayed correctly, coming up as dots 1-2-5-6 rather than dots 2-3-6 as the open quote is usually displayed in Braille. With the voice I discovered that the author used open quote and close quote - which I hadn't encountered before - rather than the quotation mark I was aware of. Bringing up the book in Wordpad, I noticed that Jaws did not differentiate between these characters and the standard quote. The standard quote is character 34, the open quote is character 147 and the close quote is character 148. I will submit the book as I received it if the Braille translation software Bookshare uses can translate these characters correctly, but if not - and for my own use, I would like to know how to replace these characters with the standard character 34 so that my Pac Mate's Braille translator will display the open quote correctly. The close quote mark does come up as dots 3-5-6 as it should, though. I've done several searchs on Google, but either the information is not there, or I'm just not entering the right queries. Anyone here have some advice? I don't want to have to bug the author about this after he was kind enough to provide the book. Thanks.