The best of jews, John is a great guy. When i first joined Bookshare I was
frankly astounded by the lack of support for getting onto the web site and
getting my favorite book. I learned from other great Bookshare users on
this list. Customers should be able to talk with john about the right steps
to access a book. Congratulations John and Bookshare.
Bob Acosta
----- Original Message -----
From: "Janice Carter" <Janice.C@xxxxxxxxxxxx>
To: <bksvol-discuss@xxxxxxxxxxxxx>; <bookshare-discuss@xxxxxxxxxxxxx>
Sent: Thursday, April 13, 2006 11:57 AM
Subject: [bookshare-discuss] Please welcome John Glass, Bookshare.org's new
Technical Support Manager
On March 7, we wrote to you about a new Bookshare.org role that would provide overall support to customers and volunteers. This position was filled yesterday. On Monday, April 24th John Glass will be joining us to act as the voice and champion/advocate of the Bookshare.org remote volunteers within the Bookshare.org organization and to provide customer service to our membership. John was previously with Freedom Scientific, Arkenstone, and Palomar Telecom. In addition to his new role at Bookshare.org, he also serves on the board of the Santa Clara Valley Blind Center and the West Valley Amateur Radio Association.
Please welcome John to Bookshare.org!
-----Original Message----- From: Janice Carter Sent: Tuesday, March 07, 2006 10:49 AM To: 'bksvol-discuss@xxxxxxxxxxxxx'; bookshare-discuss@xxxxxxxxxxxxx Subject: Bookshare.org and You
For the last year, the Bookshare.org community, including staff, volunteers, members, and partners, have been challenged by a variety of things including staffing, funding, book processing, and more funding.
Things have recently changed however. The following will outline the high level happenings that will directly affect you over the next few months and years.
1. Overall Benetech funding got a huge kick start from the founders of eBay last month.
2. As a result, the first open requisition at Benetech was for Bookshare.org Manager, Alternative Media.
3. As of last Monday, Ms. Jennifer Sutton has agreed to join the staff of Bookshare.org in Palo Alto to build the Bookshare.org collection of the future. If you don't know Jennifer, she has worked for organizations such as NCB Development Corporation, Washington, DC; Recording for the Blind & Dyslexic; CAST, Inc.; Library of Congress, National Library Service for the Blind and Physically Handicapped; and the DAISY Consortium. She has authored or co-authored articles and publications such as "DAISY For All: Publishers' Collaboration Enabling Print Access," Information Technology and Disabilities, 2004; the DAISY News (Editor) for the DAISY Consortium, 2002 - 2004; A Guide to Making Documents Accessible, American Council of the Blind, 2002; "Dial A for Access: Getting Cell Phones You Can Really Use," AccessWorld, 2002; "An Analysis of Collection Development and Collection Management for Bookshare.org," Benetech, 2001; "How to Get an Accessible Telephone," American Foundation for the Blind, 2001; "A Dip into Accessibility on the WWW," presented at Kansas State University, 2001.
Bottom line - she is a Bookshare.org member, one of the most knowledgeable people about accessible formats - DAISY, NIMAS and BRF - and she's now working for all of us. Jennifer will be at CSUN on March 23rd to meet with Bookshare.org's members, volunteers, and partners.
4. Marissa Mika set a new level of quality in supporting you, the Bookshare.org Volunteers. As a result, we have created a new role of overall support to customers and volunteers. This position was posted at the Benetech website yesterday afternoon:
http://www.benetech.org/join_us/position_postings.shtml#bcsm
"This position provides support to a wide range of Bookshare.org customers from Internet beginners to IT professionals. The incumbent in this position also serves as the voice and champion/advocate of the Bookshare.org remote volunteers within the Bookshare.org organization."
If you are interested in applying for this role (which is based in Palo Alto), please contact me directly at janice.c@xxxxxxxxxxxxx
If you have any questions about any other issues, call me anytime at either of the numbers below.
Thanks again for your support.
Janice Carter Director, Literacy Programs
Benetech 480 S. California Ave., Suite 201 Palo Alto, CA 94306-1609 USA
(650) 475-5440 x122 (650) 759-5828 cell (650) 475-1066 fax
janice.c@xxxxxxxxxxxx www.benetech.org
The Benetech Initiative - Technology Serving Humanity A Nonprofit Organization
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