[bookshare-discuss] Re: My Message
- From: Grandma Cindy <popularplace@xxxxxxxxx>
- To: bookshare-discuss@xxxxxxxxxxxxx, john.g@xxxxxxxxxxxx
- Date: Mon, 22 Jan 2007 20:13:23 -0800 (PST)
And thanks from the rest of us, John. It's nice to let
us all know what's going on so we know that concerns
are heard and dealt with. smile
Cindy
--- Pratik Patel <pratikp1@xxxxxxxxx> wrote:
> Thanks John. Gerald sent me a copy of your message
> to him to let me know as
> well. Regards, Pratik
>
>
>
> _____
>
> From: John Glass [mailto:John.G@xxxxxxxxxxxx]
> Sent: Monday, January 22, 2007 3:28 PM
> To: bookshare-discuss@xxxxxxxxxxxxx
> Subject: [bookshare-discuss] Re: My Message
>
>
> Hi Pratik,
>
> I have responded to Patti, and her friend is all
> set.
>
> Thanks
>
>
>
>
>
> John Glass
> Customer Support Manager, Bookshare
>
> Benetech
> 480 S. California Ave., Suite 201
> Palo Alto, CA 94306-1609 USA
> Phone: +1 650 644-3403
> Fax: +1 650 475-1066
>
> john.g@xxxxxxxxxxxx
>
> www.benetech.org
>
> The Benetech Initiative - Technology Serving
> Humanity
> A Nonprofit Organization
>
>
> -----Original Message-----
> From: Pratik Patel [mailto:pratikp1@xxxxxxxxx]
> Sent: Saturday, January 20, 2007 10:26 PM
> To: bookshare-discuss@xxxxxxxxxxxxx
> Subject: [bookshare-discuss] Re: My Message
>
>
> Patti,
>
> Write to John Glass at support@xxxxxxxxxxxxx and ask
> for the status once
> again to make sure that your inquiry didn't fall
> into a hole somewhere.
>
> Pratik
>
>
>
> _____
>
> From: Patti Johnson [mailto:razz@xxxxxxxxxxxxx]
> Sent: Sunday, January 21, 2007 12:31 AM
> To: bookshare-discuss@xxxxxxxxxxxxx
> Subject: [bookshare-discuss] My Message
>
>
> I had not seen my message that I sent earlier today
> come on the list, so I
> am going to ask my question again, and so if this is
> a repeat, you all can
> delete right now.
> I helped a friend sign up for Bookshare, probably
> close to two months ago
> now. I think I filled out the online registration
> forms the beginning of
> December, not sure, maybe even earlier than that but
> maybe not. Anyway, she
> got the form back saying the information was
> incorrect on it and that there
> was no record of her being a library user from NLS.
> This was how we were
> going to have her approved for Bookshare, proof
> that she was a NLS user.
> She forwarded the letter she got from Bookshare to
> me. Her name was spelled
> totally wrong, on the form. Fearing it was my
> fault, because I was the one
> to fill in the information, I sent a note to
> Bookshare, explaining the
> problem and sending them the correct information.
> She got a note back telling her that once her NLS
> proof was received she
> would get approval notice and send in her payment.
> That was before
> Christmas, and she hasn't heard any more.
> Should we write to them again, to find out what the
> delay is, should we
> wait; is there some one we can actually talk to, and
> if so, how do we go
> about doing that? What would you all do, just give
> it more time? She is an
> avid reader and is always saying she wants more
> books and I've been trying
> to get her to sign up for Bookshare for a very long
> time; now that she has
> she's anxious to get started with it.
> I just wonder if there is a lot of sign ups and
> there is a long waiting
> period because of that.
> Just curious about it all and wanting to help my
> friend.
> Has any one else had to wait quite a while for their
> approval?
> Thanks for any help, and again my apologies if this
> is a repeat.
> Patti
>
> I give thanks to God for all the good in my life, I
> do not blame Him for
> the bad.
>
>
____________________________________________________________________________________
Now that's room service! Choose from over 150,000 hotels
in 45,000 destinations on Yahoo! Travel to find your fit.
http://farechase.yahoo.com/promo-generic-14795097
To unsubscribe from this list, send a blank Email to
bookshare-discuss-request@xxxxxxxxxxxxx
Put the word 'unsubscribe' by itself in the Subject line. To get a list of
available commands, put the word 'help' by itself in the subject line.
Other related posts:
