[bookshare-discuss] Re: My Message
- From: "Pratik Patel" <pratikp1@xxxxxxxxx>
- To: <bookshare-discuss@xxxxxxxxxxxxx>
- Date: Mon, 22 Jan 2007 22:17:05 -0500
Thanks John. Gerald sent me a copy of your message to him to let me know as
well. Regards, Pratik
_____
From: John Glass [mailto:John.G@xxxxxxxxxxxx]
Sent: Monday, January 22, 2007 3:28 PM
To: bookshare-discuss@xxxxxxxxxxxxx
Subject: [bookshare-discuss] Re: My Message
Hi Pratik,
I have responded to Patti, and her friend is all set.
Thanks
John Glass
Customer Support Manager, Bookshare
Benetech
480 S. California Ave., Suite 201
Palo Alto, CA 94306-1609 USA
Phone: +1 650 644-3403
Fax: +1 650 475-1066
john.g@xxxxxxxxxxxx
www.benetech.org
The Benetech Initiative - Technology Serving Humanity
A Nonprofit Organization
-----Original Message-----
From: Pratik Patel [mailto:pratikp1@xxxxxxxxx]
Sent: Saturday, January 20, 2007 10:26 PM
To: bookshare-discuss@xxxxxxxxxxxxx
Subject: [bookshare-discuss] Re: My Message
Patti,
Write to John Glass at support@xxxxxxxxxxxxx and ask for the status once
again to make sure that your inquiry didn't fall into a hole somewhere.
Pratik
_____
From: Patti Johnson [mailto:razz@xxxxxxxxxxxxx]
Sent: Sunday, January 21, 2007 12:31 AM
To: bookshare-discuss@xxxxxxxxxxxxx
Subject: [bookshare-discuss] My Message
I had not seen my message that I sent earlier today come on the list, so I
am going to ask my question again, and so if this is a repeat, you all can
delete right now.
I helped a friend sign up for Bookshare, probably close to two months ago
now. I think I filled out the online registration forms the beginning of
December, not sure, maybe even earlier than that but maybe not. Anyway, she
got the form back saying the information was incorrect on it and that there
was no record of her being a library user from NLS. This was how we were
going to have her approved for Bookshare, proof that she was a NLS user.
She forwarded the letter she got from Bookshare to me. Her name was spelled
totally wrong, on the form. Fearing it was my fault, because I was the one
to fill in the information, I sent a note to Bookshare, explaining the
problem and sending them the correct information.
She got a note back telling her that once her NLS proof was received she
would get approval notice and send in her payment. That was before
Christmas, and she hasn't heard any more.
Should we write to them again, to find out what the delay is, should we
wait; is there some one we can actually talk to, and if so, how do we go
about doing that? What would you all do, just give it more time? She is an
avid reader and is always saying she wants more books and I've been trying
to get her to sign up for Bookshare for a very long time; now that she has
she's anxious to get started with it.
I just wonder if there is a lot of sign ups and there is a long waiting
period because of that.
Just curious about it all and wanting to help my friend.
Has any one else had to wait quite a while for their approval?
Thanks for any help, and again my apologies if this is a repeat.
Patti
I give thanks to God for all the good in my life, I do not blame Him for
the bad.
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