Mike, You're right in some respects. But without going into too many details and to avoid bad-mouthing an organization on another's list, I'll just say that RFBD needs to definitely look at their management style and customer service. Pratik Pratik Patel Interim Director Office of Special Services Queens College Director CUNY Assistive Technology Services The City University of New York ppatel@xxxxxx -----Original Message----- From: Mike Pietruk [mailto:pietruk@xxxxxxxxx] Sent: Tuesday, January 04, 2005 10:23 AM To: bookshare-discuss@xxxxxxxxxxxxx Subject: [bookshare-discuss] Re: 2004 Top Ten Titles for Students with Print DisabilitiesReleased by Recording for the Blind & Dyslexic Pratik Let me just say that my experiences with RFB&D have been 180 degrees the opposite of yours. The point I was making was the impetus for a book being in the RFB&D collection are requests from their customers. I suppose like any volunteer organization, they too have limits at times as to what they can and cannot do based on available volunteers, budget constraints and all of the other items that volunteer-based organizations must deal with.