[bookport] Re: device no longer recongnizedafterfirmwareupgrade
- From: Dale Reardon <dale@xxxxxxxxxxxxxxx>
- To: bookport@xxxxxxxxxxxxx
- Date: Sat, 30 Oct 2004 03:32:36 +0800
Yes all other usb devices working fine - usb mouse, usb keyboard etc.
Dale.
At 03:16 AM 30/10/2004, you wrote:
>Dale: This really looks like an issue with your software. I am not sure =
>it is service pack related. Does it seem like other USB devices work OK?
>
>
>
>
> >>> dale@xxxxxxxxxxxxxxx Friday, October 29, 2004 3:00:19 PM >>>
>Yes it worked perfectly for a long time.
>Also the strange is I have a dual boot system - both systems are Windows =
>XP=20
>Professional. I have installed service pack 2 on my main drive and it=20
>won't recognise bookport.
>
>The second version of XP is still at service pack 1 and it recognises=20
>bookport perfectly.
>
>I realise other things in my registry could be corrupted but it is not =
>the=20
>processor, motherboard etc as identical machine works perfectly with=20
>another OS which hasn't been played around with and had lots of installing=
>=20
>and uninstalling.
>
>Dale.
>
>At 02:48 AM 30/10/2004, you wrote:
>
> >OK Dale. Next question. Has this device ever been recognized on that =
>=3D
> >computer?
> >
> >
> > >>> dale@xxxxxxxxxxxxxxx Friday, October 29, 2004 2:23:16 PM >>>
> >The 1.04 installed fine but transfer software still doesn't recognise =3D
> >the=3D20
> >bookport.
> >Maybe need old version of transfer software as well.
> >
> >I did look under device manager inside control panel and it just says it =
>=3D
> >is=3D20
> >a generic volume storage device - it doesn't call it the TTS... that it =
>=3D
> >is=3D20
> >meant to be.
> >
> >Dale.
> >
> >At 12:29 AM 30/10/2004, you wrote:
> >
> > >No, if you just tell me where to download and rename that is fine.
> > >The self installers never worked for the firmware upgrades - I had to
> > >always copy the files across manually anyway.
> > >
> > >Dale.
> > >
> > >At 07:56 PM 29/10/2004, you wrote:
> > >
> > > >Dase:
> > > >
> > > >We need to get you to try firmware version 1.0.4 to see if it is =3D
> >recognized=3D3D
> > > > with that version. Do you need us to create a self-executing =
>version =3D
> >of =3D3D
> > > >the updater for you?
> > > >
> > > > >>> dale@xxxxxxxxxxxxxxx Friday, October 29, 2004 1:45:29 AM >>>
> > > >My device is still not recognised by the transfer software.
> > > >Is there a new version of the transfer software or firmware to try?
> > > >
> > > >Dale.
> > > >
> > > >At 10:21 PM 4/10/2004, you wrote:
> > > >
> > > > >Hi Jerry.
> > > > >
> > > > >We'd love to confirm or reject this possibility. Could I possibly =
>=3D
> >get =3D3D
> > > >you =3D3D3D
> > > > >to temporarily revert back to a previous firmware and see if the =
>=3D
> >problem =3D3D
> > > >=3D3D3D
> > > > >fixes itself?
> > > > >
> > > > >Which version did you have before?
> > > > >
> > > > >
> > > > > >>> jerry.neufeld@xxxxxxxxxx Sunday, October 03, 2004 10:16:52 PM =
>=3D
> > >>>
> > > > >Joni, I doubt very much that s p 2 is the guilty party here since a =
>=3D
> >=3D3D
> > > >number
> > > > >of us having this problem have not yet incorporated Microsoft's =3D
> >latest
> > > > >package. With the previous version of the firmware that I had, all =
>of =3D
> >my
> > > > >computers, my wife and I have six, those used here at home and in =
>the =3D
> >=3D3D3D
> > > > >office
> > > > >at school, worked perfectly, all machines running x p pro. Now, =
>only =3D
> >one =3D3D
> > > >=3D3D3D
> > > > >of
> > > > >these machines recognizes the BookPort. Although elusive, I am =
>sure, =3D
> >I =3D3D
> > > >=3D3D3D
> > > > >think
> > > > >the bug lives in the BookPort's firmware.
> > > > >
> > > > >All the best,
> > > > >
> > > > >Jerry
> > > > >
> > > > >
> > > > >----- Original Message -----=3D3D3D20
> > > > >From: "Joni Colver" <july77@xxxxxxxxxxxxxx>
> > > > >To: <bookport@xxxxxxxxxxxxx>
> > > > >Sent: Sunday, October 03, 2004 5:08 PM
> > > > >Subject: [bookport] Re: device no longer recongnizedafterfirmware =
>=3D
> >upgrade
> > > > >
> > > > >
> > > > > > Dale and others having problems you might want to go to:
> > > > > >
> > > > > > http://www.support.microsoft.com/=3D3D3D20=3D3D20=3D20=20
> > > > > >
> > > > > > and search for something like "usb device not recognized" =
>because =3D
> >=3D3D
> > > >there
> > > > >are
> > > > > > lots of articles listed regarding this issue. There is one =
>about =3D
> >=3D3D3D
> > > > >problems
> > > > > > with certain chip sets and SP2, USB drivers not being updated =
>=3D
> >with=3D20
> > > SP2 =3D3D
> > > >=3D3D3D
> > > > >and
> > > > > > USB problems for people using Windows 2000. Maybe something =
>there =3D
> >=3D3D
> > > >will =3D3D3D
> > > > >be
> > > > > > relevant to some of the problems people are having with the =
>device =3D
> >not
> > > > >being
> > > > > > recognized. Good luck. Hope this doesn't happen to me when I =
>=3D
> >install
> > > > >SP2!
> > > > > >
> > > > > > Joni
> > > > > > ----- Original Message -----=3D3D3D20
> > > > > > From: "Dale Reardon" <dale@xxxxxxxxxxxxxxx>
> > > > > > To: <bookport@xxxxxxxxxxxxx>
> > > > > > Sent: Sunday, October 03, 2004 2:07 PM
> > > > > > Subject: [bookport] Re: device no longer recongnizedafterfirmware=
> =3D
> >=3D3D3D
> > > > >upgrade
> > > > > >
> > > > > >
> > > > > > Well I have sort of done this.
> > > > > > On my system I have a dual boot OS setup. The second OS is just =
>=3D
> >=3D3D
> > > >another
> > > > > > version of XP Pro which I don't muck with. I am a real fiddler =
>=3D
> >and
> > > > >tweaker
> > > > > > and sometimes ruin things and have to wait for sighted help in =
>=3D
> >safe =3D3D
> > > >mode
> > > > > > and have the other backup OS.
> > > > > >
> > > > > > At the moment the only real difference in the other OS is that I =
>=3D
> >have =3D3D
> > > >=3D3D3D
> > > > >not
> > > > > > installed xp service pack 2 upgrade. It has obviously identical
> > > > >processor,
> > > > > > memory, usb ports and devices etc.
> > > > > >
> > > > > > I just went over to it, installed the transfer software and =
>presto
> > > > >bookport
> > > > > > is recognised and works perfectly on that second OS.
> > > > > >
> > > > > > Come back to my main OS and the software just doesn't recognise =
>=3D
> >it.
> > > > > >
> > > > > > I am now guessing service pack2 has reacted with my system.
> > > > > >
> > > > > > I will have to uninstall service pack2 to test this theory. =
>After =3D
> >I =3D3D
> > > >do
> > > > > > some backups I will test this out.
> > > > > >
> > > > > > Dale.
> > > > > >
> > > > > > At 10:41 PM 3/10/2004, you wrote:
> > > > > >
> > > > > > >Hi listers:
> > > > > > >
> > > > > > >This is probably extreeme, but, has anyone yet tried re-installi=
>ng=3D
> >
> > > > >Windows
> > > > > > >from scratch to see if Windows would recognize Bookport?
> > > > > >
> > > > > >
> > > > > >
> > > > > >
> > > > > > F.ree Software Forever
> > > > > >
> > > > > > If you would like some f.ree software just for reading my =3D
> >signature =3D3D
> > > >=3D3D3D
> > > > >check
> > > > > > out the link below
> > > > > >
> > > > > > Better still, if you want more f.ree software all the time you =
>can =3D
> >=3D3D
> > > >join
> > > > > > this pri.vate membership site for a one time payment - it =
>offe.rs
> > > > > > incredible value and I am a m.ember myself:
> > > > > >
> > > > > > http://www.dalereardon.com/software/=3D3D3D20=3D3D20=3D20=20
> > > > > >
> > > > > > Dale Reardon
> > > > > > PO Box 4033
> > > > > > Wembley
> > > > > > Western Australia 6014
> > > > > > Australia
> > > > > > Phone: +61418138849
> > > > > > Fax: +61893888671
> > > > > > Email: signature@xxxxxxxxxxxxxxx=3D3D3D20=3D3D20=3D20=20
> > > > > >
> > > > > >
> > > > > > .
> > > > > >
> > > > > >
> > > > > >
> > > > > >
> > > >
> > > >
> > > >
> > > >
> > > >F.ree Software Forever
> > > >
> > > >If you would like some f.ree software just for reading my signature =
>=3D3D
> > > >check=3D3D20
> > > >out the link below
> > > >
> > > >Better still, if you want more f.ree software all the time you can =
>=3D
> >join=3D3D20
> > > >this pri.vate membership site for a one time payment - it offe.rs=3D3D=
>20
> > > >incredible value and I am a m.ember myself:
> > > >
> > > >http://www.dalereardon.com/software/=3D3D20=3D20=20
> > > >
> > > >Dale Reardon
> > > >PO Box 4033
> > > >Wembley
> > > >Western Australia 6014
> > > >Australia
> > > >Phone: +61418138849
> > > >Fax: +61893888671
> > > >Email: signature@xxxxxxxxxxxxxxx=3D3D20=3D20=20
> > > >
> > > >
> > > >. =3D3D20
> > >
> > >
> > >
> > >
> > >F.ree Software Forever
> > >
> > >If you would like some f.ree software just for reading my signature =
>check
> > >out the link below
> > >
> > >Better still, if you want more f.ree software all the time you can join
> > >this pri.vate membership site for a one time payment - it offe.rs
> > >incredible value and I am a m.ember myself:
> > >
> > >http://www.dalereardon.com/software/=3D20=20
> > >
> > >Dale Reardon
> > >PO Box 4033
> > >Wembley
> > >Western Australia 6014
> > >Australia
> > >Phone: +61418138849
> > >Fax: +61893888671
> > >Email: signature@xxxxxxxxxxxxxxx=3D20=20
> > >
> > >
> > >.
> >
> >
> >
> >
> >F.ree Software Forever
> >
> >If you would like some f.ree software just for reading my signature =3D
> >check=3D20
> >out the link below
> >
> >Better still, if you want more f.ree software all the time you can =
>join=3D20
> >this pri.vate membership site for a one time payment - it offe.rs=3D20
> >incredible value and I am a m.ember myself:
> >
> >http://www.dalereardon.com/software/=3D20=20
> >
> >Dale Reardon
> >PO Box 4033
> >Wembley
> >Western Australia 6014
> >Australia
> >Phone: +61418138849
> >Fax: +61893888671
> >Email: signature@xxxxxxxxxxxxxxx=3D20=20
> >
> >
> >. =3D20
>
>
>
>
>F.ree Software Forever
>
>If you would like some f.ree software just for reading my signature =
>check=20
>out the link below
>
>Better still, if you want more f.ree software all the time you can join=20
>this pri.vate membership site for a one time payment - it offe.rs=20
>incredible value and I am a m.ember myself:
>
>http://www.dalereardon.com/software/=20
>
>Dale Reardon
>PO Box 4033
>Wembley
>Western Australia 6014
>Australia
>Phone: +61418138849
>Fax: +61893888671
>Email: signature@xxxxxxxxxxxxxxx=20
>
>
>. =20
F.ree Software Forever
If you would like some f.ree software just for reading my signature check
out the link below
Better still, if you want more f.ree software all the time you can join
this pri.vate membership site for a one time payment - it offe.rs
incredible value and I am a m.ember myself:
http://www.dalereardon.com/software/
Dale Reardon
PO Box 4033
Wembley
Western Australia 6014
Australia
Phone: +61418138849
Fax: +61893888671
Email: signature@xxxxxxxxxxxxxxx
.
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