[bookport] Re: device no longer recongnizedafterfirmwareupgrade
- From: "Sharon Hamm" <shotzy13@xxxxxxxxxxxxx>
- To: <bookport@xxxxxxxxxxxxx>
- Date: Sat, 30 Oct 2004 00:08:56 -0500
Hello. I installed service pack 2 before installing my bookport and it
didn't recognize it. I uninstalled and then reinstalled and have no problems
so far.
Sharon
----- Original Message -----
From: "Walt Smith" <walt@xxxxxxxxxx>
To: <bookport@xxxxxxxxxxxxx>
Sent: Friday, October 29, 2004 2:25 PM
Subject: [bookport] Re: device no longer recongnizedafterfirmwareupgrade
> For what it's worth, I can report that my BP never so much as burped when
> I
> went from XP SP 1 to SP 2. It worked fine in both environments. I wonder
> if
> somehow, your SP 2 update got corrupted during the install process. You
> can
> uninstall it from Control Panel>Add/Remove Programs and at this point, I'd
> almost be ready, if it were me, to remove it; see if the BP functions;
> then,
> re-install SP 2 again.
>
> ----- Original Message -----
> From: "Dale Reardon" <dale@xxxxxxxxxxxxxxx>
> To: <bookport@xxxxxxxxxxxxx>
> Sent: Friday, October 29, 2004 3:00 PM
> Subject: [bookport] Re: device no longer recongnizedafterfirmwareupgrade
>
>
> Yes it worked perfectly for a long time.
> Also the strange is I have a dual boot system - both systems are Windows
> XP
> Professional. I have installed service pack 2 on my main drive and it
> won't recognise bookport.
>
> The second version of XP is still at service pack 1 and it recognises
> bookport perfectly.
>
> I realise other things in my registry could be corrupted but it is not the
> processor, motherboard etc as identical machine works perfectly with
> another OS which hasn't been played around with and had lots of installing
> and uninstalling.
>
> Dale.
>
> At 02:48 AM 30/10/2004, you wrote:
>
>>OK Dale. Next question. Has this device ever been recognized on that =
>>computer?
>>
>>
>> >>> dale@xxxxxxxxxxxxxxx Friday, October 29, 2004 2:23:16 PM >>>
>>The 1.04 installed fine but transfer software still doesn't recognise =
>>the=20
>>bookport.
>>Maybe need old version of transfer software as well.
>>
>>I did look under device manager inside control panel and it just says it =
>>is=20
>>a generic volume storage device - it doesn't call it the TTS... that it =
>>is=20
>>meant to be.
>>
>>Dale.
>>
>>At 12:29 AM 30/10/2004, you wrote:
>>
>> >No, if you just tell me where to download and rename that is fine.
>> >The self installers never worked for the firmware upgrades - I had to
>> >always copy the files across manually anyway.
>> >
>> >Dale.
>> >
>> >At 07:56 PM 29/10/2004, you wrote:
>> >
>> > >Dase:
>> > >
>> > >We need to get you to try firmware version 1.0.4 to see if it is =
>>recognized=3D
>> > > with that version. Do you need us to create a self-executing
>> > > version
>> > > =
>>of =3D
>> > >the updater for you?
>> > >
>> > > >>> dale@xxxxxxxxxxxxxxx Friday, October 29, 2004 1:45:29 AM >>>
>> > >My device is still not recognised by the transfer software.
>> > >Is there a new version of the transfer software or firmware to try?
>> > >
>> > >Dale.
>> > >
>> > >At 10:21 PM 4/10/2004, you wrote:
>> > >
>> > > >Hi Jerry.
>> > > >
>> > > >We'd love to confirm or reject this possibility. Could I possibly =
>>get =3D
>> > >you =3D3D
>> > > >to temporarily revert back to a previous firmware and see if the =
>>problem =3D
>> > >=3D3D
>> > > >fixes itself?
>> > > >
>> > > >Which version did you have before?
>> > > >
>> > > >
>> > > > >>> jerry.neufeld@xxxxxxxxxx Sunday, October 03, 2004 10:16:52 PM =
>> >>>
>> > > >Joni, I doubt very much that s p 2 is the guilty party here since a
>> > > >=
>>=3D
>> > >number
>> > > >of us having this problem have not yet incorporated Microsoft's =
>>latest
>> > > >package. With the previous version of the firmware that I had, all
>> > > >of
>> > > >=
>>my
>> > > >computers, my wife and I have six, those used here at home and in
>> > > >the
>> > > >=
>>=3D3D
>> > > >office
>> > > >at school, worked perfectly, all machines running x p pro. Now, only
>> > > >=
>>one =3D
>> > >=3D3D
>> > > >of
>> > > >these machines recognizes the BookPort. Although elusive, I am sure,
>> > > >=
>>I =3D
>> > >=3D3D
>> > > >think
>> > > >the bug lives in the BookPort's firmware.
>> > > >
>> > > >All the best,
>> > > >
>> > > >Jerry
>> > > >
>> > > >
>> > > >----- Original Message -----=3D3D20
>> > > >From: "Joni Colver" <july77@xxxxxxxxxxxxxx>
>> > > >To: <bookport@xxxxxxxxxxxxx>
>> > > >Sent: Sunday, October 03, 2004 5:08 PM
>> > > >Subject: [bookport] Re: device no longer recongnizedafterfirmware =
>>upgrade
>> > > >
>> > > >
>> > > > > Dale and others having problems you might want to go to:
>> > > > >
>> > > > > http://www.support.microsoft.com/=3D3D20=3D20=20
>> > > > >
>> > > > > and search for something like "usb device not recognized" because
>> > > > > =
>>=3D
>> > >there
>> > > >are
>> > > > > lots of articles listed regarding this issue. There is one about
>> > > > > =
>>=3D3D
>> > > >problems
>> > > > > with certain chip sets and SP2, USB drivers not being updated =
>>with=20
>> > SP2 =3D
>> > >=3D3D
>> > > >and
>> > > > > USB problems for people using Windows 2000. Maybe something
>> > > > > there
>> > > > > =
>>=3D
>> > >will =3D3D
>> > > >be
>> > > > > relevant to some of the problems people are having with the
>> > > > > device
>> > > > > =
>>not
>> > > >being
>> > > > > recognized. Good luck. Hope this doesn't happen to me when I =
>>install
>> > > >SP2!
>> > > > >
>> > > > > Joni
>> > > > > ----- Original Message -----=3D3D20
>> > > > > From: "Dale Reardon" <dale@xxxxxxxxxxxxxxx>
>> > > > > To: <bookport@xxxxxxxxxxxxx>
>> > > > > Sent: Sunday, October 03, 2004 2:07 PM
>> > > > > Subject: [bookport] Re: device no longer recongnizedafterfirmware
>> > > > > =
>>=3D3D
>> > > >upgrade
>> > > > >
>> > > > >
>> > > > > Well I have sort of done this.
>> > > > > On my system I have a dual boot OS setup. The second OS is just
>> > > > > =
>>=3D
>> > >another
>> > > > > version of XP Pro which I don't muck with. I am a real fiddler =
>>and
>> > > >tweaker
>> > > > > and sometimes ruin things and have to wait for sighted help in =
>>safe =3D
>> > >mode
>> > > > > and have the other backup OS.
>> > > > >
>> > > > > At the moment the only real difference in the other OS is that I
>> > > > > =
>>have =3D
>> > >=3D3D
>> > > >not
>> > > > > installed xp service pack 2 upgrade. It has obviously identical
>> > > >processor,
>> > > > > memory, usb ports and devices etc.
>> > > > >
>> > > > > I just went over to it, installed the transfer software and
>> > > > > presto
>> > > >bookport
>> > > > > is recognised and works perfectly on that second OS.
>> > > > >
>> > > > > Come back to my main OS and the software just doesn't recognise =
>>it.
>> > > > >
>> > > > > I am now guessing service pack2 has reacted with my system.
>> > > > >
>> > > > > I will have to uninstall service pack2 to test this theory.
>> > > > > After
>> > > > > =
>>I =3D
>> > >do
>> > > > > some backups I will test this out.
>> > > > >
>> > > > > Dale.
>> > > > >
>> > > > > At 10:41 PM 3/10/2004, you wrote:
>> > > > >
>> > > > > >Hi listers:
>> > > > > >
>> > > > > >This is probably extreeme, but, has anyone yet tried
>> > > > > >re-installing=
>>
>> > > >Windows
>> > > > > >from scratch to see if Windows would recognize Bookport?
>> > > > >
>> > > > >
>> > > > >
>> > > > >
>> > > > > F.ree Software Forever
>> > > > >
>> > > > > If you would like some f.ree software just for reading my =
>>signature =3D
>> > >=3D3D
>> > > >check
>> > > > > out the link below
>> > > > >
>> > > > > Better still, if you want more f.ree software all the time you
>> > > > > can
>> > > > > =
>>=3D
>> > >join
>> > > > > this pri.vate membership site for a one time payment - it offe.rs
>> > > > > incredible value and I am a m.ember myself:
>> > > > >
>> > > > > http://www.dalereardon.com/software/=3D3D20=3D20=20
>> > > > >
>> > > > > Dale Reardon
>> > > > > PO Box 4033
>> > > > > Wembley
>> > > > > Western Australia 6014
>> > > > > Australia
>> > > > > Phone: +61418138849
>> > > > > Fax: +61893888671
>> > > > > Email: signature@xxxxxxxxxxxxxxx=3D3D20=3D20=20
>> > > > >
>> > > > >
>> > > > > .
>> > > > >
>> > > > >
>> > > > >
>> > > > >
>> > >
>> > >
>> > >
>> > >
>> > >F.ree Software Forever
>> > >
>> > >If you would like some f.ree software just for reading my signature
>> > >=3D
>> > >check=3D20
>> > >out the link below
>> > >
>> > >Better still, if you want more f.ree software all the time you can =
>>join=3D20
>> > >this pri.vate membership site for a one time payment - it offe.rs=3D20
>> > >incredible value and I am a m.ember myself:
>> > >
>> > >http://www.dalereardon.com/software/=3D20=20
>> > >
>> > >Dale Reardon
>> > >PO Box 4033
>> > >Wembley
>> > >Western Australia 6014
>> > >Australia
>> > >Phone: +61418138849
>> > >Fax: +61893888671
>> > >Email: signature@xxxxxxxxxxxxxxx=3D20=20
>> > >
>> > >
>> > >. =3D20
>> >
>> >
>> >
>> >
>> >F.ree Software Forever
>> >
>> >If you would like some f.ree software just for reading my signature
>> >check
>> >out the link below
>> >
>> >Better still, if you want more f.ree software all the time you can join
>> >this pri.vate membership site for a one time payment - it offe.rs
>> >incredible value and I am a m.ember myself:
>> >
>> >http://www.dalereardon.com/software/=20
>> >
>> >Dale Reardon
>> >PO Box 4033
>> >Wembley
>> >Western Australia 6014
>> >Australia
>> >Phone: +61418138849
>> >Fax: +61893888671
>> >Email: signature@xxxxxxxxxxxxxxx=20
>> >
>> >
>> >.
>>
>>
>>
>>
>>F.ree Software Forever
>>
>>If you would like some f.ree software just for reading my signature =
>>check=20
>>out the link below
>>
>>Better still, if you want more f.ree software all the time you can join=20
>>this pri.vate membership site for a one time payment - it offe.rs=20
>>incredible value and I am a m.ember myself:
>>
>>http://www.dalereardon.com/software/=20
>>
>>Dale Reardon
>>PO Box 4033
>>Wembley
>>Western Australia 6014
>>Australia
>>Phone: +61418138849
>>Fax: +61893888671
>>Email: signature@xxxxxxxxxxxxxxx=20
>>
>>
>>. =20
>
>
>
>
> F.ree Software Forever
>
> If you would like some f.ree software just for reading my signature check
> out the link below
>
> Better still, if you want more f.ree software all the time you can join
> this pri.vate membership site for a one time payment - it offe.rs
> incredible value and I am a m.ember myself:
>
> http://www.dalereardon.com/software/
>
> Dale Reardon
> PO Box 4033
> Wembley
> Western Australia 6014
> Australia
> Phone: +61418138849
> Fax: +61893888671
> Email: signature@xxxxxxxxxxxxxxx
>
>
> .
>
>
>
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