[bookport] Re: bp not working
- From: "PAMELA RADER" <PRADER@xxxxxxx>
- To: <bookport@xxxxxxxxxxxxx>
- Date: Thu, 11 Aug 2005 10:48:49 -0400
Dory:
As I indicated on the phone, all Book Ports, whether they are new or
old must be returned to the "Repair Department. This assures they will
be handled properly. Otherwise, Shipping Department may think it has
been returned to us by mistake. Turn around time varries; you can do it
either way (use the box it came in, or if you feel more secure, you can
put that box in another one. People have done it in all ways and we get
them.
As far as any clarifications, I'll defer that to Rob or Larry, since
we've already spoken about that.
Sincerely,
Pamela Rader, TECHNICAL SUPPORT
American Printing House For The Blind
1839 Frankfort Ave.
Louisville, KY 40206
PHONE: 1-800-223-1839, Ext. 307
>>> doryfish@xxxxxxxxxxx 08/11/05 10:07AM >>>
Rob, that did not work. It is dead. Before reading your message,
Marion
spoke to Pam who suggested we send it back. In that case, is it all
right
to ship the book port in its carton, or should its carton be placed
inside
another carton? And, do we send it to a particular section? And,
since
this is basically a brand new unit, what is the turn around time? We
had it
shipped to us UPS; we would like the unit returned to us ups. Assuming
it
is necessary to return the unit to you.
When speaking with Pam, she said this problem has been seen before
when
using the def command. She mentioned the 30 second time frame when
changing
batteries. I said I thought that the def command permitted a longer
time
and she said that is not the case.
I would like some clarification here and I quote from the manual:
Battery
Change: D+E+F
Normally, you may change batteries without fear of loosing any of your
settings or
even your place in the book you are reading. Book Port provides enough
supplemental
power to give you about 30 seconds to make the battery change. If you
need
more time
than that, you may use the Battery Change command to make the unit
store its
internal
settings.
Dory
doryfish@xxxxxxxxxxx
Other related posts:
