Hi, Larry - I don't find a device called Book Port or Bookport or Book anything in Device Manager. I do find various USB devices, but none indicate what, specifically, they are and I have a number of USB-attached devices (Book Port, Nomad Muvo, PAC Mate, Iomega ZIP drive <which seems to be specifically mentioned in at least one place>, etc.). ----- Original Message ----- From: "LARRY SKUTCHAN" <lskutchan@xxxxxxx> To: <bookport@xxxxxxxxxxxxx> Sent: Wednesday, August 25, 2004 7:40 AM Subject: [bookport] Re: Final message - I think this thing is going tohave to go back to Louisville I am not sure exactly what is going on, but we can probably get you past = this. First, open device manager and remove the current Book Port device. After that, reconnect the device, and it should be OK. >>> walt@xxxxxxxxxx Tuesday, August 24, 2004 8:56:49 PM >>> Now, when I connect the BP to the PC via USB, I get a "USB device not recognized" error and a further message that "One of the USB devices connected to this computer has malfunctioned." Somebody please tell me = that this isn't as bad as I think it probably is. -- Walt Smith - Clearwater, FL walt@xxxxxxxxxx=20