[blindtechtalk] Re: Malwarebytes/Triumphs and Struggles
- From: David Russell <david.sonofhashem@xxxxxxxxx>
- To: blindtechtalk@xxxxxxxxxxxxx
- Date: Mon, 27 Oct 2014 08:54:51 -0400
Hello David and all Blind Tech Talk Members,
I feel very much like a novice when it comes to computer issues, and
identify Malware Bytes as one of them. I am not sure if the version
on my computer works, is working, has a set time limit to work and so
on.
I also have MS Essentials as anti-virus and so far think that is doing the job.
Recently though I have had an issue with files in MS Word that are saved.
If I open up a particular file in windows, no problem at all.
If I try to open those same files in MS Word, I get a message tellinbg
me file has been corrupted.
My computer had Jarte which is also a word processing program, but I
uninstalled that recently to see if that would correct things with MS
Word. I store things on a portable drive and rarely use the C Drive
for saving files. Any opinions?
Thanks for this general site for tech help!
David Russell
On 10/27/14, David Goldfield <dmarc-noreply@xxxxxxxxxxxxx> wrote:
> Gerald, thank you for your message. It is interesting that you have
> encountered the same difficulties. However, while I respect your choice
> to revert to an earlier version, I'd prefer to try, as my time allows,
> to figure out what is causing the crashes so that I can work with a
> version which is more current and one which might provide better
> scanning. As I said, I do respect your choice, however.
>
> respectfully,
> David
>
> Feel free to visit my new Web site
> http://www.DavidGoldfield.info
>
> Feel free to visit my LinkedIn profile
> http://www.linkedin.com/pub/david-goldfield/12/929/573
>
> Visit my blog
> http://davidgoldfield.wordpress.com
>
> Follow me on Twitter
> http://www.twitter.com/davidgoldfield
>
>
> David Goldfield,
> Founder and Peer Coordinator
>
> Philadelphia Computer Users' Group for the Blind and Visually Impaired
> To learn more about the users' group, visit
> http://davidgoldfield.wordpress.com/2014/04/20/updated-faqphiladelphia-computer-users-group-for-the-blind-and-visually-impaired/
>
> On 10/27/2014 7:51 AM, Gerald Levy wrote:
>>
>> Just forget about Malware Bytes 2.0.1 and roll back to version 1.75,
>> which is more accessible and doesn't crash. I tried MB 2.0.1, but
>> could not complete a scan successfully without the program aborting
>> prematurely, and I tried to run it at least a dozen times. So I'm
>> back to version 1.75, and all is right with the world again.
>>
>> Gerald
>>
>>
>> ----- Original Message ----- From: "" <dmarc-noreply@xxxxxxxxxxxxx>
>> (Redacted sender "happycatholic1211@xxxxxxx" for DMARC)
>> DMARC)" <dmarc-noreply@xxxxxxxxxxxxx>
>> To: <blindtechtalk@xxxxxxxxxxxxx>
>> Sent: Monday, October 27, 2014 7:41 AM
>> Subject: [blindtechtalk] Malwarebytes/Triumphs and Struggles
>>
>>
>>> First, I'd like to report that I had a major aha moment regarding the
>>> user interface of Malwarebytes Anti-malware, which caused me to see
>>> that the UI is, in fact, nearly 100% accessible. Here is what I've
>>> discovered.
>>> Once I open the program, I find that it may be necessary to press the
>>> tab key one time to move to the beginning of the items contained
>>> within the program. The first thing you will likely hear is
>>> something like "dashboard button checked, overview of application
>>> status." From what I can tell, this is not so much a button as it is
>>> a tab control, similar to what you encounter in most multi-page
>>> dialog boxes, such as the options dialog within My Computer or in
>>> Internet Explorer. At this point, if you press the tab key, you will
>>> find options which pertain to the program's dashboard. However, from
>>> the dashboard tab press the right arrow and you will hear something
>>> like "scan button checked, scans your computer for threats enter."
>>> At this point, pressing the tab key will take you to various options
>>> relevant to scanning your computer. This is similar to the items in
>>> Microsoft Security Essentials which are spoken by screen readers as
>>> buttons but which are really the equivalent of tabs. If I am correct
>>> about this, then the Malwarebytes developers could make the program's
>>> UI a bit more obvious for screen reader users by replacing the word
>>> "button" with the word "tab", such as "dashboard tab, scan tab,
>>> settings tab, etc. I may not have time to contact them today but I
>>> will make a point of doing so sometime in the next few weeks or so.
>>> Here is where I ran into problems. I should say, at this point, that
>>> what I'm about to report has nothing to do with accessibility but
>>> more with overall reliability. Yesterday, while running MB from my
>>> slightly restricted owner account, the program crashed right after
>>> performing its scan, telling me that the program has stopped
>>> working. I logged off and logged on to my administrator account, ran
>>> the program and encountered the same issue. In fact, it even crashed
>>> right after choosing the option to perform an update of the malware
>>> definitions. I was able to locate a Malwarebytes removal tool which
>>> I ran. It removed the program quickly and asked me if I wanted to
>>> restart. I said yes, logged back onto my admin account and
>>> reinstalled the program.
>>> Once I did this, I had ever so slightly better but still problematic
>>> results. After performing a scan, the program did not crash and
>>> allowed me to view log results. I chose this option, copied the log
>>> onto my clipboard, viewed the results in Jarte, closed Jarte and then
>>> encountered the same "Malwarebytes has stopped working" message. I
>>> closed MB, restarted it still as an administrator, this time going
>>> into settings and enabling rootkit scanning. The scan completed, I
>>> opened the log viewing options, copied the log to my clipboard but
>>> this time did not go into Jarte right away but instead just exited
>>> the log viewer and was able to close the program properly with no
>>> crashes. I don't think the fact that I didn't open Jarte while MB
>>> was still running is a factor in whether it will crash and, btw, the
>>> scan log showed that my system is totally clean.
>>> I'm going to take a Malwarebytes break for the time being and do a
>>> few other more important and fun things, such as eating some leftover
>>> pizza for breakfast and getting caught up on laundry. However, I
>>> wanted to compose this report to keep all of you apprised on what
>>> I've discovered about the UI of this program. If any of you have had
>>> similar or different experiences using Malwarebytes anti-malware, I'd
>>> love to hear your reports in the comments section.
>>>
>>>
>>> --
>>>
>>> --
>>>
>>> Feel free to visit my new Web site
>>> http://www.DavidGoldfield.info
>>>
>>> Feel free to visit my LinkedIn profile
>>> http://www.linkedin.com/pub/david-goldfield/12/929/573
>>>
>>> Visit my blog
>>> http://davidgoldfield.wordpress.com
>>>
>>> Follow me on Twitter
>>> http://www.twitter.com/davidgoldfield
>>>
>>>
>>> David Goldfield,
>>> Founder and Peer Coordinator
>>>
>>> Philadelphia Computer Users' Group for the Blind and Visually
>>> Impaired
>>> To learn more about the users' group, visit
>>> http://davidgoldfield.wordpress.com/2014/04/20/updated-faqphiladelphia-computer-users-group-for-the-blind-and-visually-impaired/
>>>
>>>
>>>
>>>
>>
>>
>>
>
>
>
--
David Russell
-author of short stories
-blogger
--"Blessed is Hashem, forever, amen and amen!"
:)
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