Hi, Eden! Hopefully you can get someone in membership to help. You should be able to download previous titles without problems, although you may want to change your password. Hope you have already gotten better answers. So sorry about your laptop! Valerie ________________________________ From: Eden Kizer <eden420@xxxxxxxxxxx> To: bksvol-discuss@xxxxxxxxxxxxx Sent: Tue, June 5, 2012 1:25:14 AM Subject: [bksvol-discuss] angry and not sure who to talk to I was told that even though I had reached my 300 download limit for the month, I could still download books I already had. This does not seem to be the case. There's someting wrong about that because I pay my dues and have been a longstanding member. I can not believe i am being punished simply due to the fact my laptop got stolen. How does this make sense? Eden