[bksvol-discuss] Re: Uopdate on last week's Bookshare site problems

Hi, does this have anything to do with my not being able to upload a scan?

I tried twice to upload a scan I just finished. It's in rich text format, but 
it won't upload.

Should I report it?

Thanks,

Jen
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Jennifer Aberdeen, AVON Independent Sales Representative
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401-644-5607

  ----- Original Message ----- 
  From: Scott Rains 
  To: bksvol-discuss@xxxxxxxxxxxxx 
  Sent: Monday, June 20, 2011 6:00 PM
  Subject: [bksvol-discuss] Uopdate on last week's Bookshare site problems




  Volunteers,


  This explanation just in from Engineering


  Scott


  Last week, we struggled to diagnose a problem whereby Bookshare would become 
unstable and then crash a few hours later.


  It turns out that a bug was recently introduced in the code that integrates 
Bookshare and the content management system (CMS). The issue was not found 
during our standard testing phase because we do not stress test (e.g., simulate 
heavy traffic) the parts of the system that integrate with the CMS.


  Typically, we'd push out a quick fix but this problem is a bit more complex. 
Upon diagnosis, our best option was to shutdown the CMS tool and let Bookshare 
simply rely on it's internal cache. Early next week, we will push out the 3.4.2 
release, including a fix to this problem. At that time the CMS tool will come 
back online.


  Note: The homepage is missing the most recently published content (e.g., 
about Read2Go) and we will try to have that updated by tomorrow or Wed.  


  The engineering team will make sure that Operations and Marketing are kept 
informed as we move to resolve this issue.

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