[bksvol-discuss] Re: Uopdate on last week's Bookshare site problems
- From: "Jennifer Aberdeen" <freespirit328@xxxxxxxxx>
- To: <bksvol-discuss@xxxxxxxxxxxxx>
- Date: Mon, 20 Jun 2011 19:04:03 -0400
Hi, does this have anything to do with my not being able to upload a scan?
I tried twice to upload a scan I just finished. It's in rich text format, but
it won't upload.
Should I report it?
Thanks,
Jen
___________________________________________________________________________________________________
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Jennifer Aberdeen, AVON Independent Sales Representative
freespirit328@xxxxxxxxx
401-644-5607
----- Original Message -----
From: Scott Rains
To: bksvol-discuss@xxxxxxxxxxxxx
Sent: Monday, June 20, 2011 6:00 PM
Subject: [bksvol-discuss] Uopdate on last week's Bookshare site problems
Volunteers,
This explanation just in from Engineering
Scott
Last week, we struggled to diagnose a problem whereby Bookshare would become
unstable and then crash a few hours later.
It turns out that a bug was recently introduced in the code that integrates
Bookshare and the content management system (CMS). The issue was not found
during our standard testing phase because we do not stress test (e.g., simulate
heavy traffic) the parts of the system that integrate with the CMS.
Typically, we'd push out a quick fix but this problem is a bit more complex.
Upon diagnosis, our best option was to shutdown the CMS tool and let Bookshare
simply rely on it's internal cache. Early next week, we will push out the 3.4.2
release, including a fix to this problem. At that time the CMS tool will come
back online.
Note: The homepage is missing the most recently published content (e.g.,
about Read2Go) and we will try to have that updated by tomorrow or Wed.
The engineering team will make sure that Operations and Marketing are kept
informed as we move to resolve this issue.
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