My paying job is as a programmer for a large hospital. When one of our programs is not working as expected, we take steps to fix it. We don't invent more and more complicated work-arounds for the ordinary users to follow manually. Bookshare seems to have the opposite idea. Why pay an engineer to fix something, when you can add yet another thing for a volunteer to look for? This seems bass-ackwards to me. I agree with Elizabeth--with the smart quotes thing, we go from trying to get around the stripper, to besides having to get around the Daisy converter. What next? Can't something be done programmatically to make these so-called tools work better? Further, things are just too hodge-podge. I, a volunteer with many things to do, am supposed to read the manual, check Jake's site for tips, read this gigantic email list, and what else? I don't think so. And it's much worse for the "process" supposed to prevent duplicate submissions. There must be 4 or 5 places to check for that. Please!! There are plenty of volunteers who are not on this list. I don't blame them; it takes a lot of time, and I don't read every message, either. It seems much more logical to me to set things up so that they work well for the average person doing the average job, rather than expecting everyone to know about every little thing, and to spend hours looking for and fixing niggly little things. Some people will, and plenty more won't. So make the tools work for the most people, not just the compulsive ones. Tracy To unsubscribe from this list send a blank Email to bksvol-discuss-request@xxxxxxxxxxxxx put the word 'unsubscribe' by itself in the subject line. To get a list of available commands, put the word 'help' by itself in the subject line.