Well, I guess the problem isn't K1000. I just created a short document using Wordpad, and put several em dashes in it. When I transfered the file to my Pac Mate, they were replaced by dashes. I could have sworn that some books I scanned earlier this year with em dashes transfered correctly, but maybe they were en dashes. I'm beginning to doubt my memory now. Anyhow, Pratik, there is no need to check by converting a file from K1000. Apparently, any rtf file will do. That does simplify things, because now we know that the matter is with the Pac Mate, or the transfer method. I will be curious to know if you can duplicate it. I have something else I want to try, and I will let you know what happens. I decided to keep posting to the list, at least for now, unless you think otherwise, because the information may be of use to others perhaps.