Scream and yell loud enough and they give you nice big freebies to keep you happy. I got $700.00 out of Telstra and Bigpond one time for their useless service. wjlewington@xxxxxxxxxx WJL Consulting. PO Box 404, Liverpool, NSW Australia, 1871 www.wjl.com.au Phone/facsimile: +61 2 9876 5345 Mobile/cell phone: +61 0408 612 752 -----Original Message----- From: austechwriter-bounce@xxxxxxxxxxxxx [mailto:austechwriter-bounce@xxxxxxxxxxxxx] On Behalf Of Slinka Sent: Wednesday, 2 January 2008 10:30 To: austechwriter@xxxxxxxxxxxxx Subject: atw: Re: FW: Phones etc- TIO and rebates for service failure No No No... never lay a complaint with the TIO until after you have left the Proveder concerned. Inform the CEO by registered mail that you do not wish your account further debited ..and that you wish compensation...(say $5,000). ...but you must be safely away before you do that. The last rule I heard was that if your service was down for over 48 hours, you then are entitled to a refund = to one month's fees for each further 24 hrs the service is down. IE: if your service is down for 9 days, you are entitled to a rebate of 7 months fees. -----Original Message----- From: austechwriter-bounce@xxxxxxxxxxxxx [mailto:austechwriter-bounce@xxxxxxxxxxxxx] On Behalf Of Hedley Finger Sent: Thursday, December 20, 2007 5:51 PM To: austechwriter@xxxxxxxxxxxxx Subject: atw: Re: FW: Phones and all that stuff - seriously off topic Mark: At Thursday, 20/12/2007, 04:48 PM;, you wrote: >The answer is that six weeks after signing up we are at attempt no 3 by >Telstra to connect the service with no resolution in sight... The >Telstra tech who was supposed to turn up 3 weeks ago never showed, and >apparently this has happened quite a lot. The Telecommunications Industry Ombudsman (TIO) is your friend. Don't just threaten Telstra -- it will help -- but follow through and lodge a complaint. Regards, Hedley -- Hedley Stewart Finger 28 Regent Street Camberwell VIC 3124 Australia Tel. +61 3 9809 1229 Mobile +61 412 461 558, E-mail <mailto:hfinger@xxxxxxxxxxxxxxxxxx> ************************************************** To post a message to austechwriter, send the message to austechwriter@xxxxxxxxxxxxxx To subscribe to austechwriter, send a message to austechwriter-request@xxxxxxxxxxxxx with "subscribe" in the Subject field. To unsubscribe, send a message to austechwriter-request@xxxxxxxxxxxxx with "unsubscribe" in the Subject field. To search the austechwriter archives, go to www.freelists.org/archives/austechwriter To contact the list administrator, send a message to austechwriter-admins@xxxxxxxxxxxxx ************************************************** ************************************************** To post a message to austechwriter, send the message to austechwriter@xxxxxxxxxxxxxx To subscribe to austechwriter, send a message to austechwriter-request@xxxxxxxxxxxxx with "subscribe" in the Subject field. To unsubscribe, send a message to austechwriter-request@xxxxxxxxxxxxx with "unsubscribe" in the Subject field. To search the austechwriter archives, go to www.freelists.org/archives/austechwriter To contact the list administrator, send a message to austechwriter-admins@xxxxxxxxxxxxx ************************************************** ************************************************** To post a message to austechwriter, send the message to austechwriter@xxxxxxxxxxxxxx To subscribe to austechwriter, send a message to austechwriter-request@xxxxxxxxxxxxx with "subscribe" in the Subject field. To unsubscribe, send a message to austechwriter-request@xxxxxxxxxxxxx with "unsubscribe" in the Subject field. To search the austechwriter archives, go to www.freelists.org/archives/austechwriter To contact the list administrator, send a message to austechwriter-admins@xxxxxxxxxxxxx **************************************************