This message was posted by The Embroidery Authority on AmayaUsers.com. PLEASE DO NOT REPLY VIA EMAIL. Instead, respond to the thread on the WEBSITE by clicking here: http://www.amayausers.com/boards/ultimatebb.php?/topic/1/805.html#000002 Elaine, You either are having troubles with lack of lubrication on the red pinch rollers or you are having troubles in the drive gear area. It could be that you have tangled thread or possibly have a broken or cracked gear. If you are mechanically inclined, you could start to dissassemble the covers around the thread feed drive system and inspect but if you are nervous about any of this, then you might want to consider a service call. With a service call, not only will you have your problem corrected, but you should also learn how to prevent the same problem down the road. Not to mention you will probably learn a great deal more from the tech if you ask a lot of questions. Ed Orantes =========================================================== The AmayaUsers Mailing List Website: http://www.amayausers.com Discussion Board: http://www.amayausers.com/boards Subscribe/Unsubscribe: http://www.amayausers.com/list ===========================================================