This message was posted by Gabi Kat on AmayaUsers.com. PLEASE DO NOT REPLY VIA EMAIL. Instead, respond to the thread on the WEBSITE by clicking here: http://www.amayausers.com/boards/ultimatebb.php?/topic/10/97.html#000007 Signman - My policy when client brings in the blank, I am not responsible for bad sewouts. If the machine has it for lunch, I'm still paid for the embroidery. They need to supply additional pieces if they need a total number. This is because of the general lack of quality goods clients bring in thinking they are saving money. At this time I show them a sample of what I would supply/embroider with a cost that is generally within a few dollars of what they are spending. They usually return the product they bought and end up ordering shirts/emb'y from me. If you can, have a couple of the "bad" exaples of previous client product to show your client along with the quality exmples your shop provides close to their final price point. It's a quick simple up sell and will keep your reputaion in good standing(and save you time in the long run). Cause you know - someone will see their poor quality shirt and ask where they got it. Your client will say your shop and that could be a bad thing for you. You won't be there to explain the client brought in the poor quality blank all you did was the best that could be done with the poor quality product. Happy Holidays Gabi =========================================================== The AmayaUsers Mailing List Website: http://www.amayausers.com Discussion Board: http://www.amayausers.com/boards Subscribe/Unsubscribe: http://www.amayausers.com/list ===========================================================