This message was posted by Pure Embroidery on AmayaUsers.com. PLEASE DO NOT REPLY VIA EMAIL. Instead, respond to the thread on the WEBSITE by clicking here: http://www.amayausers.com/boards/ultimatebb.php?/topic/1/168.html#000005 What is your feed setting? Have you adjusted your presser foot correctly? Do you have the right needleplate in? What speed are you sewing at? Have you checked your feed rollers? The list goes on. Try this. Set your material feed to manual and set it at 4. Make sure you have the flat needleplate installed and centered. Hoop your fabric and place it on the machine. Set the presser foot so that it just touches the fabric. You don't want any space between the presser foot and the fabric. Make sure your bobbin case is set correctly. Load a bobbin and bring the thread through the slit in the bobbin case, but don't wrap the pigtail. Hold the thread and drop the bobbin. It should fall slightly, but slowly and stop somewhere between 6 and 12 inches. If it falls to fast adjust the tension. If it falls too slow or not at all, adjust the tension. Now put a different bobbin in and do the same thing. Do this with 3 different bobbins. Trust me. Make sure your needles are in correctly. The kerf (indention) to the back. I have my needles rotated about 5 to 10 degrees to the right and don't have any problems. Try them straight on at first, then a little to the right. Set your sewing speed to 900 stiches per minute and watch the thread feed. You should see just a little bounce in the thread. It should not be tight, but you shouldn't see loops jumping either. Do not sew the same design that you have been having problems with. Use one of the designs that came with the software. Pick a simple one. If everything runs right. Load your problem design. Now we can find out if you have mechanical issues, software issues, or design issues. Good luck. Remember there is a learning curve. =========================================================== The AmayaUsers Mailing List Website: http://www.amayausers.com Discussion Board: http://www.amayausers.com/boards Subscribe/Unsubscribe: http://www.amayausers.com/list ===========================================================