This message was posted by sewsew7 on AmayaUsers.com. PLEASE DO NOT REPLY VIA EMAIL. Instead, respond to the thread on the WEBSITE by clicking here: http://www.amayausers.com/boards/ultimatebb.php?/topic/1/409/2.html#000016 This is how things sit at the moment. I have been on the phone almost all day with the tech trying to figure out what might be wrong with said machine. We have tried numerous things, but the last was switching what the machines were sewing. The one that was sewing the caps is now sewing flats. The one that was sewing the flats is now sewing caps. The caps are now cruising right along as they always have before. No thread breaks, no needle breaks, and I can read the writing .Now it's the flats that are the problem(same machine that was giving me problems with needle breaks). No more broken needles, but false thread breaks every 15 stitches. It took 1 hour and 22 minutes to sew out a 8500 stitch design and it looks like crap. Finally got that design done, and just turned the machine off. This machine has given me nothing but trouble since it arrived. It travelled here uncrated in the back of a vehicle. The day after the tech left I went to sew and noticed that the a rms were not straight. One was up about an inch and a half from the other. This caused all flats to have a great big hump in the middle of the hoop, which made for registration issues. Advice was to bend arms so they are even . When machine ties off it always pulls the knot to the front of the fabric. Advice is to torch with a lighter. This machine won't sleep like the other, and more often than the other gives me software glitches like color changes changing in the middle of an order, switching hoops after sewing a design once, and assorted other assumed software issues. More often than not, I have just turned the machine off, waited half an hour, turned back on and hoped all is well. If not, I switched it back off and continued to sew on one machine. Today, I couldn't stand it any more. There really doesn't seem to be any rhyme or reason why it will sew okay one day and not at all the next. The other machine has never acted up like this. I asked my machine dealer t oday to take this one back on trade, and charge me the difference between this one and a new machine. I just need two machines that run like they are suppose to, as my first machine is a dream to run. They are going to have me ship it back to them, and trade me straight across for a different machine. They will stand behind the product they sell. This has made me very happy, as I was seriously starting to doubt myself. It was actually worse than trying to learn things from scratch, because things I thought I knew just didn't seem to be working. I am looking forward to loving my occupation again. Thanks for everyones help. I have learned alot from this group. =========================================================== The AmayaUsers Mailing List Website: http://www.amayausers.com Discussion Board: http://www.amayausers.com/boards Subscribe/Unsubscribe: http://www.amayausers.com/list ===========================================================