Try refreshing JAWS with ctrl and esc. Sent from my iPhone On Apr 10, 2010, at 1:10 PM, "Lisamaria Martinez, NOMC" <lmartinez217@xxxxxxxxx> wrote: My JAWS is saying I have a blank line in my word documents. I know I don't. All my arrowing around just says blank, blank, blank. Sometimes, if I up or down arrow using shift, it'll read what is written in the document. anyone know what is going on? Lisamaria