Hi Alex, In the Email, make sure there are no spaces after your password. In other words, make sure that the number of stars in the password field equal the number of characters in your password. If there is one more, delete the last character. I suspect that they have put in a space after your password. I have seen this before. All the best Steve -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Alexander Shannon Sent: Sunday 8 March 2009 21:34 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] some advice needed on downloading Nod32 antivirus version 4 was ] Re: Eset version 4, is it accessible? Hi all, Following on from the discussions regarding Eset version 4, I'm wondering if someone can advise me on a solution to the following problem please. I got the same type of e-mail as Amro described, and I am running the version of Nod32 prior to version 4. When I tried to download the upgrade I started getting problems. I could get as far as the button on the site to start the download but then I started getting problems: The program Internet Download Manager picked up the download o.k., but in order to get it to work, I had to enter my current username and password, and even though I copied and pasted them from the e-mail I received when I purchased the program from Eset.co.uk, the password just wouldn't be recognised. My guess is that the problem was that the download was coming from eset.com and not Eset.co.uk, but that's only a guess. If anyone could advise me how I can successfully install the upgrade on this desktop running Windows XP Pro OS, Microsoft Office XP, and Supernova version 10.03 as well as the program Internet Download Manager, which I referred to earlier in this message, I would appreciate it. Thank you in advance for any advice. Alexander Shannon ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq