[access-uk] Re: plustek 3600 and windows 7
- From: "David Pritchard" <wd.pritchard@xxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Sat, 14 Aug 2010 11:54:49 +0100
Hi George,
I should have mentioned that I am now using finereader 10 and the problem is
there when using "action express" as well. When launching Action Express you
get the an32plus error suggesting that you reinstall the scanner software and
the o.k. option only. Clicking this terminates the process. Since Action
Express is contained within the installer package it's puzzling as to why this
isn't corrected by reinstalling.
My plan to use system restore has had to be abandoned as the restore points
only go back to the 10th and the last time the system definitely worked
properly was on the 7th.
Regards
Dave
From: George Bell
Sent: Saturday, August 14, 2010 10:26 AM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: plustek 3600 and windows 7
Hi David,
I suspect I know where the confusion and problem lies. My guess is that you
have installed the 64 bit scanner hardware drivers OK, but it is actually the
Abby Fine Reader 6 software part which is causing you grief.
According to Abbyy's web page concerning Windows 7 at
http://www.abbyy.com/support/Windows7 you will need Version 9 or 10.
George.
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
David Pritchard
Sent: 14 August 2010 09:58
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: plustek 3600 and windows 7
Hi George,
Following " maintenance complete " the only option was whether you wanted to
reboot now or later. After rebooting, the Device Manager said that the scanner
was operating correctly and that the latest drivers were installed. I'm
baffled. Perhaps I should give you a more complete sequence of events. When
originally installed the scanner worked. Unfortunately, Finereader 6 would not
install. So I uninstalled the driver using the remove option in the 4.0.1.0
installer and tried installing the driver and associated software from the
original CD. I then tried to reinstall the latest drivers. When trying to
remove the out of date drivers I was told that the operation was not possible
because of some incompatibility. I managed to remove the drivers using the
control panel and reinstalled using the v4.0.1.0 installer. At this point the
"am32plus" error appeared - which is the situation now. The missing software
components appear to be the "Twain data source" because when attempting to do a
scan that is the error message. I am contemplating doing a system restore to a
point immediately after the original installation of the scanner. Would this
be a good idea ?
From: George Bell
Sent: Friday, August 13, 2010 10:01 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: plustek 3600 and windows 7
Hi Dave,
So what do you do after it says "maintenance complete"? At what point does the
failure to find software components come up?
That said, I presume you are using Windows 7 Professional 64 bit. Have you
seen any message come up along the lines of "This software does not appear to
have installed correctly" and with a botton which says something like
"re-install using recommended settings?".
George.
--------------------------------------------------------------------------------
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
David Pritchard
Sent: 13 August 2010 20:11
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: plustek 3600 and windows 7
Hi George,
Yes to both questions. It might be relevant, when installer finishes it says
"maintenance complete" and not "installation complete" Am I reading too much
into this?
From: George Bell
Sent: Friday, August 13, 2010 5:15 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: plustek 3600 and windows 7
Hi Dave,
Did you re-boot the system after uninstalling the driver?
Sounds like you do have the correct driver as per Plustek's web page - is the
file named "book3600-v4010_15Lzip"?
George.
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
David Pritchard
Sent: 13 August 2010 16:57
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] plustek 3600 and windows 7
Hi list,
I've been trying to install a plustek optibook 3600 on a windows 7 64 bit
machine. I keep on getting the error "an32plus cannot find some software
components - please reinstall your driver software. I am using the latest
version of the driver (v4.0.1.0) I've been installing as the administrator.
I've uninstalled using the driver installation program and control panel
"programs and features" and then reinstalling using either the driver setup
file or using the device .manager Has anyone come across this problem?
Thanks
David
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