John, I don't doubt you for a single minute, but I couldn't stand being messed about like that. I'd simply cancel the Direct Debit, cancel the agreement, and notify Ofcom. If Husna has been with Tiscali for more than the "cooling" period, then it would be a good idea to log everything so that it can be proved they have been given the run-around.
Ian's mum had a problem about 11 years ago with a utility company, when some guy called on her and wanted her to switch to his gas company, I think it was MPower. But they didn't notify Scottish Gas, who she was with at the time, so she was paying for two lots of supply. She never asks me for anything unless she is desperate, so when she rang me up in a state, I knew she was up against it for help. I sank them I can tell you. She never had a peep out of them again, and went back to Scottish Gas.
Go turn the screw on them Husna. Jackie Email: cairnsplace@xxxxxxx Skype Name: Cairnsplace----- Original Message ----- From: "John Wilson" <j.wilson07@xxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx> Sent: Saturday, February 16, 2008 1:04 PM Subject: [access-uk] Re: frustration with tiscali
Hello again Husna, Sorry to say this but I did warn you.It seems to me, although this may seem to be a perverse way to look at things from the perspective of someone who has not had the Tiscali experience, that it is a feature of Tiscali's policy to put you on the wrong package so that you then have to spend a fortune on ringing their care, advice, complaints lines, etc. Yes, you will wait 15 to 30 minutes a time before anyone answers and then, if they do anything at all, they will just put you on another package but, as happened to me, it is very likely that this second package will again be the wrong one! You've got much more being messed about to contend with before Tiscali get it right--or at least I did!Even their Supervisors, having apologised for mistakes, then change you onto yet another incorrect package, and so you go round and round spending 10p a minute trying to get someone to pick up the phone at the Tiscali end. No one ever answers to any e-mails you send them either. Additionally, all of the time, you're paying for packages you did not want.By the way, take some of the expense out of this and go to the www.saynoto0870.co.uk site and you will find some cheaper numbers to ring to get onto many companies, including Tiscali. There are some 0808 (free) numbers for Tiscali Customer Care and Cancellations on their which you can use to bypass some of their expensive standard 084 and 087 numbers.HTH, John.----- Original Message ----- From: <mail@xxxxxxxxxxxxxxxxxxx>To: <access-uk@xxxxxxxxxxxxx> Sent: Saturday, February 16, 2008 2:04 AM Subject: [access-auk] frustration with tiscaliHi, So I've been having a very frustrating time with tiscali, to say the least. Last week we ordered the talk any time phone element and the unlimited broadband element in a package costing £19.99 a month. However, when we received the details this week we realised they had given us the wrong package consisting of talk weekend, TV and broadband. So feeling a little annoyed about the mistake I thought I would phone them to correctthe mistake which I failed to see how they had managed to make since I got the woman to repeat what I had ordered and she had got it right then. WhenI phoned they passed me from department to department from new sales to billing to TV. I think I must have spoken to a large proportion of their rubbish employees and although they admitted it was their mistake they fail to correct it saying I have to council the TV side and then when mybroadband and phone go live I have to phone up and change the package. ButI said to them how do I know you will change it at that time without charging extra since you're prevaricating so much now you will probablysay I signed a contract and cannot change the options. When I then finallytried to phone cancellations on 4 different occasions feeling thoroughlyfed up and thoroughly used no one picked up the phone, it was just blastedmusic going round and round in a loop. I waited 15 20 minutes each time and the blasted people would not pick the phone up. Those people that complained about tiscali's appalling service were very correct and before I just thought they were exaggerating. I mean this is such an easy mistake to fix since nothing has been installed etc but they refuse to help and keep on saying call some one else, this is not our department. Each time they keep you on the line for so long, wasting your bill and the second department always tries to transfer you back to theuseless people in the first department. I just thought I'd warn people andsee what people's experiences had been with the blasted company when some thing went wrong. Husna ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq -- No virus found in this incoming message. Checked by AVG Free Edition.Version: 7.5.516 / Virus Database: 269.20.6/1280 - Release Date: 15/02/2008 09:00** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq
** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq
