[access-uk] Re: frustration with tiscali
- From: "John Wilson" <j.wilson07@xxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Sat, 16 Feb 2008 13:04:26 -0000
Hello again Husna,
Sorry to say this but I did warn you.
It seems to me, although this may seem to be a perverse way
to look at things from the perspective of someone who has
not had the Tiscali experience, that it is a feature of
Tiscali's policy to put you on the wrong package so that
you then have to spend a fortune on ringing their care,
advice, complaints lines, etc. Yes, you will wait 15 to 30
minutes a time before anyone answers and then, if they do
anything at all, they will just put you on another package
but, as happened to me, it is very likely that this second
package will again be the wrong one! You've got much more
being messed about to contend with before Tiscali get it
right--or at least I did!
Even their Supervisors, having apologised for mistakes, then
change you onto yet another incorrect package, and so you go
round and round spending 10p a minute trying to get someone
to pick up the phone at the Tiscali end. No one ever answers
to any e-mails you send them either. Additionally, all of
the time, you're paying for packages you did not want.
By the way, take some of the expense out of this and go to
the www.saynoto0870.co.uk site and you will find some
cheaper numbers to ring to get onto many companies,
including Tiscali. There are some 0808 (free) numbers for
Tiscali Customer Care and Cancellations on their which you
can use to bypass some of their expensive standard 084 and
087 numbers.
HTH,
John.
----- Original Message -----
From: <mail@xxxxxxxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Saturday, February 16, 2008 2:04 AM
Subject: [access-auk] frustration with tiscali
Hi,
So I've been having a very frustrating time with tiscali,
to say the
least. Last week we ordered the talk any time phone
element and the
unlimited broadband element in a package costing £19.99 a
month. However,
when we received the details this week we realised they
had given us the
wrong package consisting of talk weekend, TV and
broadband. So feeling a
little annoyed about the mistake I thought I would phone
them to correct
the mistake which I failed to see how they had managed to
make since I got
the woman to repeat what I had ordered and she had got it
right then. When
I phoned they passed me from department to department from
new sales to
billing to TV. I think I must have spoken to a large
proportion of their
rubbish employees and although they admitted it was their
mistake they
fail to correct it saying I have to council the TV side
and then when my
broadband and phone go live I have to phone up and change
the package. But
I said to them how do I know you will change it at that
time without
charging extra since you're prevaricating so much now you
will probably
say I signed a contract and cannot change the options.
When I then finally
tried to phone cancellations on 4 different occasions
feeling thoroughly
fed up and thoroughly used no one picked up the phone, it
was just blasted
music going round and round in a loop. I waited 15 20
minutes each time
and the blasted people would not pick the phone up.
Those people that complained about tiscali's appalling
service were very
correct and before I just thought they were exaggerating.
I mean this is
such an easy mistake to fix since nothing has been
installed etc but they
refuse to help and keep on saying call some one else, this
is not our
department. Each time they keep you on the line for so
long, wasting your
bill and the second department always tries to transfer
you back to the
useless people in the first department. I just thought I'd
warn people and
see what people's experiences had been with the blasted
company when some
thing went wrong.
Husna
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