Hi Peter, Why not go back to using an older version of Windows Live Messenger which works with your version of Jaws. I'm still using WLM version 8.5 with no problems. Cheers Tom. ----- Original Message ----- From: Peter Liesching To: access-uk@xxxxxxxxxxxxx Sent: Tuesday, July 24, 2012 7:49 AM Subject: [access-uk] Windows messenger I am using JAWS v9 as my default screen reader, but have been advised that in order to access Windows Messenger I ideally need to upgrade to JAWS 13, an expense I can't justify just for that facility. Does anyone access windows messenger using NVDA by any chance? I have installed the latest version but I am unable to open the conversation window or see recent messages, so any tips and useful keystrokes would be much appreciated. Pete