This involves a Windows Vista laptop with JAWS 9. I am not sure if JAWS is the issue or if something else is going on. When I open Windows Contacts, it says Not selected and then announces the first contact as you would expect. Then I get a message saying Program not responding and I have to shut it down. Any ideas what the problem is? Barbara Get listed, network or find a business at an online directory of businesses owned and run by disabled people and associated support and advisory organisations: www.barkingbabs.co.uk