[access-uk] Re: Talking ATM: is this a first for the UK?
- From: "David Dick" <david@xxxxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Mon, 25 Jul 2005 10:20:39 +0100
I first heard about this on the June edition of play-back tape magazine
from Glasgow. It is still there to listen to for anyyone who would like a
recorded demonstration.
Kind Regards
David Dick
----- Original Message -----
From: "Ray's Home" <rays-home@xxxxxxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Monday, July 25, 2005 1:57 AM
Subject: [access-uk] Talking ATM: is this a first for the UK?
I've just found this article via Google, although someone posted it on one
of TAFN's lists earlier today. Story appeard about two weeks back, so
apologies if its old hat to some. I haven't seen it mentioned here though.
Ray
Personal emails: Email me at
mailto:ray-48@xxxxxxxx
Yorkshire Bank leads the way with new cash machine for the blind
Yorkshire Bank has become the first in the country to install a cash machine
for the blind.
The bank has placed the machine for people with visual impairments at a
branch in Leeds city centre.
The ATM at the branch in Kirkgate has been designed specifically for the
blind and partially sighted.
It can be used with the kind of standard audio headphones found on MP3 and
portable CD players.
Users simply have to plug the headphone jack in to the ATM for it to begin
working.
They have the option of blanking out the screen, so no one nearby can see
the transaction details while they follow verbal instructions through their
headset.
The Kirkgate ATM is believed to be the first such machine in England, and
follows a recent installation by Yorkshire's sister bank in Scotland,
Clydesdale, at a branch in Glasgow.
A third machine is due to be installed at the Yorkshire Bank's branch in
Hessle Road, Hull, by the end of this week.
They are part of a six-month pilot that Yorkshire and Clydesdale are
running.
David Thorburn, chief operating officer at Yorkshire Bank, said: "We are
committed to delivering improved facilities and offerings to our customers
and are not only really proud of this new facility but delighted to be the
first in Europe to be rolling it out.
"I am confident that this technology will give people more control of their
day-to-day financial transactions and look forward to hearing the feedback
from everyone taking part in this pilot."
Development of these machines has been welcomed by the Royal National
Institute of the Blind (RNIB) in Yorkshire.
Ian Bland, RNIB's regional manager for Yorkshire, said: "ATMs are really
difficult for blind or partially sighted people to use because all the
information is displayed visually.
"Some people learn to use their local machines by memorizing where all the
buttons are.
Privacy
"But that doesn't help if anything goes wrong - for example, if there is a
message saying that the machine will only dispense £10 notes or that there
are insufficient funds in the account.
"And they still can't use the ATMs with different displays. This means that
people with sight problems are denied a service that the rest of us take for
granted. When they do use ATMs, they usually have to rely on other people,
losing their independence and privacy in the process."
The technology, known as Audio Lead Through, was designed in partnership
with Canadian software company Phoenix Interactive and NCR. The machine is
located inside the Kirkgate branch and is available for use during the
branch opening hours of 9.15am to 4pm Monday to Friday (9.45am opening on
Tuesdays).
11 July 2005
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