[access-uk] Re: TALKS in the UK
- From: "Tristram Llewellyn" <tris-l@xxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Wed, 31 Aug 2005 11:11:48 +0100
I can only confirm from helping someone this last weekend with this that the
situation is confusing, although you can get lucky and somebody will
actually know something in a Vodafone shop but it is rare indeed. Any of
you willl find that a Nokia 6600 is impossible to find in the high street,
even a Nokia 6630 may be displayed but actually available to buy. The best
aproach in my opion if on the high street is to launch in with "speaking
phone" or "Talks" software for blind mobile users. You will find that staff
have relatively poor knowledge of which phones such software can be put on,
few I experienced even knew which Nokia phones have Symbian 60/80 and it's
difference to over other Nokia based phones.
However for many people the sort of contract of £30 upwards with call costs
is not a realistic proposition, and the best bet if you want pay as you go
is don't bother asking in store but scower the web for a cheap deal and get
a pay as you go SIM, although a big lump at once to pay, for some this may
be an answer.
Regards.
Tristram Llewellyn
Sight and Sound Technology
Technical Support
www.sightandsound.co.uk
----- Original Message -----
From: "Graham Page" <gpage@xxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Wednesday, August 31, 2005 10:40 AM
Subject: [access-uk] Re: TALKS in the UK
Hi Mel.
Steve may have responded to this already but, if not, the situation is in
reality quite confusing. A few weeks ago Mike Duxbury presented quite a
rosy picture of Vodaphone saying that a new phone could be bought with talks
quite easily for about £200. I can only say that in reality people working
in Vodaphone shops were not made aware of this so people have had difficulty
getting the information they need about what is available.
For future reference people have had some luck calling 08700 733222 when
discussing the phone with talks, refer to the Speaking Phone.
I know that people on Orange who used to get the wildFire answering and
phonebook service have been able to get TALKS though again this has been a
bit hit and miss. not sure where new people stand.
T-Mobile have a dedicated service for disabled people but they offer little
real help from what I can gather and Frankly I do not know why they bother.
For the amount of help they can give they would be better just giving
existing call centre users appropriate training as experience suggests that
if you want any major decision taking on issues such as TALKS you will be
put through to a manager.
A couple of existing T-Mobile customers I know of have been given TALKS
compatible phones at a cheaper rate and have been given the price of a talks
upgrade back as credit to their accounts but I do not know what happens if
you are a new customer as T-Mobile seem to have no official policy on this
one that is clear.
Has anyone had experience of O2 or even Three in this respect? As
accessible phones are now available, a code of practice that all phone
providers conform to would be the ideal solution I suppose.
Cheers
Graham
Graham Page
Mobile: 07753 607980
Fax: 0870 706 2773
Email: gpage@xxxxxxxxxxxxxx
MSN: gabriel_mcbird@xxxxxxxxxxx
Skype: gabriel_mcbird
----- Original Message -----
From: "Mel Spooner" <mel.spooner@xxxxxxxxxxxxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Wednesday, August 31, 2005 9:11 AM
Subject: [access-uk] Re: TALKS in the UK
Hi Steve,
I have a couple of friends who are getting Talks free on the 6680 but they
are limited to certain contracts. Not knowing much about Vodafone, I
don't know which these are.
Mel
Mel Spooner
edIT Help Desk
Nottinghamshire County Council
Tel 0115 854 6116
Email mel.spooner@xxxxxxxxxxxxxxxxxxxxxxxx
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf
Of Steve Nutt
Sent: 31 August 2005 06:34
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: TALKS in the UK
Hi Neil,
As far as I know, Voda are only giving Talks free on the 6600, which is a
very old phone to say the least.
We don't give Talks free on any phone, however, when you buy from any
accessibility dealer, as opposed to a mobile phone company, you get Talks
Premium. Neither Voda, nor any other tel co are allowed to sell or give
away Talks Premium, so you are getting added value if those applications
sound good to you. If you don't need them however, Talks on a 6600 is OK,
if you also don't want 3G and all that good stuff.
All the best
--
Computer Room Services: the long cane for blind computer users. Telephone
Voice: +44(0)1438 742286, Fax/BBS: +44(0)1438 759589
mobile: +44(0)7956 334938,
Email: Steve@xxxxxxxxxxxxxx
Web site: http://www.comproom.co.uk
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf
Of Neil Jarvis
Sent: 22 August 2005 10:30
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] TALKS in the UK
Hello folks,
I wonder if anyone can update me a little on the current situation re
TALKS and mobile phones in the UK. I've been away for a year now so I'm a
little out of touch. I take it that computer Room Services are still
dealers for
TALKS: I certainly hope so.
I've also been hearing that Vodafone themselves are also supplying TALKS
with suitable handsets. I'm even hearing that if people sign up to a
contract with VF they will get TALKS for nothing.
Firstly, is this actually the case and if it is, what is people's
experience of the this in practice: does it actualy happen; do VF staff
know about the offer and indeed about TALKS. And if so, what sort of
prices have people paid for a new phone loaded with TALKS. Is the Customer
Services up to much from VF - its always been first-rate for instance from
CRS, so how does Vodafone compare?
Lastly, is there a UK dealer for the Mobile Speak software and does anyone
have any experience with them?
I'm asking this because we're looking at our options for how best to meet
the talking mobile needs of our members here in New Zealand, and I just
want to be clear what the current state of affairs is in Britain so I can
do a realistic comparison when negotiating.
With many thanks for any info people can give me,
Neil Jarvis
Wellington, New Zealand
e-mail: neiljarvis@xxxxxxxxxx
MSN: neil.jarvis@xxxxxxxxxxxxxx
Skype: neiljarvis
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