[access-uk] Re: Software unusable where does the law stand?

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----- Original Message ----- 
From: "Paul Bepey" <paul@xxxxxxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Wednesday, May 16, 2007 3:32 PM
Subject: [access-uk] Re: Software unusable where does the law stand?


Hi,
Just googled it and found out there is a money back policy, click on
http://www.betterreviews.org/registrycleanerreviews/1.htm=A0=A0

This product came through like no other. Reg Cure found and fixed more
errors on our systems registries than every other product we tested. On
top of that,
this is one of the few products that is completly compatible with all
major versions of Windows. If your not sure which registry cleaner to
use... Use
Reg Cure and you won't be disappointed.=20

Cost=20

$29.95

Full Money Back Guarantee=20


Regards;
Paul Bepey=20
Email - paul@xxxxxxxxxxxxxxxxxx
Mobile - 07968699472

-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf
Of Dj Paddy
Sent: 16 May 2007 15:22
To: bcab@xxxxxxxxxxxxx
Cc: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Software unusable where does the law stand?


Hi all.

I decided to purchase Reg cure on Monday.

When I did get my licence code I couldn't enter it, and still can't.
The=20
text field appears not to be usable with either Jaws or Window Eyes.

I immediately sent a polite support email off and requested a full
refund=20
under accessibility terms.

I did pay for it using Pay Pal so that gives me another avenue of
recorse.=20
I'm wondering though does anyone know if this company would be covered
under=20
the DDA,

Basically I'm looking a way I can get my money back because I can't use
the=20
software I payed for because of poor design.

I haven't heard anything from them yet, and it's quite frustrating not
being=20
able to use this thing I payed for.

It's an internet download so it's not like I can return the CD and ask
for a=20
refund.

Anyone know where I stand?  I really dont' want to be out 30 quid for=20
nothing here.
Cheers
Dj Paddy=20

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