[access-uk] Re: Sainsburys
- From: "Andrew Roberts" <andrew.roberts@xxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Sun, 14 Dec 2014 21:50:15 -0000
Hi David,
My partner uses Sainsburys on a regular basis and she has fallen fowl of this a
number of times.
The trick is to make sure that your items are showing in a list view as opposed
to a grid view. Assuming you are in your favourites, for example, if you use
the letter H to navigate by headings you will come across a heading entitled
Product pagination. Just below that you will find two items, grid view and
list view. One of them will be hyperlinked and the other will not. The one
that isn't hyperlinked is the view that you are currently in and so you can
activate the hyperlinked one to change your view. I am guessing from what you
have said that list view is hyperlinked. If this is the case press enter to
change the view and then you won't have the problem you've described. Beware
though as this change doesn't always stick across shopping sessions and so each
time you go to the site it's best to check which view you're in.
Hope this helps.
Andrew
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
David Griffith
Sent: 14 December 2014 19:21
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Sainsburys
Personally I would say one word about the Sainsburys site and that word is
beware.
The site appears to work fine but you are tricked, I am sure unintentionally,
into buying products you did not intend.
The problem arises when you get a “why not try” suggestion.” What happens then
is the add button for the product you want disappears and ;is replaced by an
add button for the why not try products.
This means that in recent weeks I have unintentionally purchased a garlic
press device instead of garlic, cake mix instead of peaches, Trifle mix
instead of milk, , a potato ricer tool rather than a bag of potatoes., and
three bottles of wine rather than three packets of cod. As I am teetotal this
especially annoying but my wife enjoyed them.
The point is that the web site is only superficially easy. I have tried to ring
Sainsburys about this issue several weeks ago but nobody has rung back .
To get around this problem you have to where ever , there is a quote why not
try suggestion follow the link to more information on the product where there
will be a button which will genuinely allow you to add the product you want to
your basket rather than the suggested addition. This is a nuisance and every
time I use Sainsburys I have to check the basket with a fine comb as every time
there will be an unwanted “why not try” product rather than the product you
want which I have unintentionally added. . Last week for example I have to
remove a cooking sauce which had replaced the parsnips I was trying to buy.
I am not sure what information is being visually displayed.
This is with both Jaws 15 and 16 and NVDA with IE 11 on Windows 7.
David Griffith
> On 14 Dec 2014, at 18:19, Christopher Hallsworth <challsworth2@xxxxxxxxxx>
> wrote:
>
> Hi all
> Have any of you tried Sainsburys with a screen reader? So far it works very
> well with the latest NVDA and the latest Firefox and VoiceOver of course
> under iOS 8.1.2 via the Sainsburys app which uses their website in an
> embedded browser anyway. I am not telling you to shop there; just advising
> you. I am using them for my Christmas delivery next Sunday.
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