[access-uk] Re: Sainsburys
- From: David Griffith <daj.griffith@xxxxxxxxx>
- To: access-uk@xxxxxxxxxxxxx
- Date: Sun, 14 Dec 2014 19:20:34 +0000
Personally I would say one word about the Sainsburys site and that word is
beware.
The site appears to work fine but you are tricked, I am sure unintentionally,
into buying products you did not intend.
The problem arises when you get a “why not try” suggestion.” What happens then
is the add button for the product you want disappears and ;is replaced by an
add button for the why not try products.
This means that in recent weeks I have unintentionally purchased a garlic
press device instead of garlic, cake mix instead of peaches, Trifle mix
instead of milk, , a potato ricer tool rather than a bag of potatoes., and
three bottles of wine rather than three packets of cod. As I am teetotal this
especially annoying but my wife enjoyed them.
The point is that the web site is only superficially easy. I have tried to ring
Sainsburys about this issue several weeks ago but nobody has rung back .
To get around this problem you have to where ever , there is a quote why not
try suggestion follow the link to more information on the product where there
will be a button which will genuinely allow you to add the product you want to
your basket rather than the suggested addition. This is a nuisance and every
time I use Sainsburys I have to check the basket with a fine comb as every time
there will be an unwanted “why not try” product rather than the product you
want which I have unintentionally added. . Last week for example I have to
remove a cooking sauce which had replaced the parsnips I was trying to buy.
I am not sure what information is being visually displayed.
This is with both Jaws 15 and 16 and NVDA with IE 11 on Windows 7.
David Griffith
> On 14 Dec 2014, at 18:19, Christopher Hallsworth <challsworth2@xxxxxxxxxx>
> wrote:
>
> Hi all
> Have any of you tried Sainsburys with a screen reader? So far it works very
> well with the latest NVDA and the latest Firefox and VoiceOver of course
> under iOS 8.1.2 via the Sainsburys app which uses their website in an
> embedded browser anyway. I am not telling you to shop there; just advising
> you. I am using them for my Christmas delivery next Sunday.
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