Hi Mandy,The problem you had was experienced by someone else on another list I subscribe to, and I did suggest to them that the issue had to do with "group Messages by conversation, as this is what I guessed it would be caused by, even though I am not using Jaws 9 as I gave up Jaws for personal reasons and switched to another screen reader.
I apologise for not replying to your first message, as I did see it, but I was not certain of the problem at the time of your first message, and, not using jaws 9, I thought it best to see if Jaws users could help at that stage.
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