[access-uk] Re: PIN sentry card reader

Hello Terry,
I'm sure that it would be a good system, if only it would work! I'll give it a few more attempts before throwing the Pinsentry machine into the bin. 

John.
----- Original Message ----- From: "Terry Clasper" <terry.clasper@xxxxxxxxxxxxxx> 
To: <access-uk@xxxxxxxxxxxxx>
Sent: Friday, December 05, 2008 12:15 PM
Subject: [access-uk] Re: PIN sentry card reader



Hi.
I've had the same card reader now for around 9 months and can honestly say I've never experienced any trouble. It did catch me out when Barclays altered the 8 number code entry bioto two boxes, in other words you type in the first 4 numbers then pres tab to get to the second box, once I got that sorted I was find. On December 15 they are altering it again so that the cursor automatically jumps to the second box when the first four numbers are filled in. 
Even when I'm setting up a new payee I have done OK.
I think its a very good system.
----- Original Message ----- From: "Ted Martin" <tedmart@xxxxxxxxxxxxxx> 
To: <access-uk@xxxxxxxxxxxxx>
Sent: Friday, December 05, 2008 12:09 PM
Subject: [access-uk] Re: PIN sentry card reader



Hello John,
It's infuriating when it does this. It's happened to me quite a few times, when I am absolutely certain I have entered everything correctly, with screen reader set to repeat characters.
However, I haven't had as much trouble as you, usually I go through the process again, and it lets me in. I don't think it's a time out issue, I have taken it to be a glitch in the system, and as it usually works on the second or at least the third attempt, I have never taken it any further.
I hope someone else can throw more light on this. On the whole, I think it's a very good secure system. 

Regards,  Ted
----- Original Message ----- From: "John Wilson" <j.wilson07@xxxxxxxxxxxxx> 
To: <access-uk@xxxxxxxxxxxxx>
Sent: Thursday, December 04, 2008 9:28 PM
Subject: [access-uk] Re: PIN sentry card reader



Hello Ted,
I've had no problems yet with batteries but only received my card reader a short while ago.
However, I do have a problem with this procedure. having only just received my talking Pinsentry reader, despite being a fast and accurate typist, I am finding it almost impossible to complete all fields on the two-step log in screens to get access to my account. I have only achieved this once in 20 or 30 attempts. The Online helpline say I'm doing it correctly and that it is a time-out problem. I have all necessary account numbers, PINs, etc, to hand and put them in quickly but still it will not let me in. Additionally, the message I get back asking me to do it again does not say anything about being timed out. It simply says that the details I enter are not the same as the details they hold for me. I am sure that this is not the case.
Have you or anyone else experienced this problem and, if so, how did you get around it? Was it a timeing-out problem or something else? 

John.
----- Original Message ----- From: "Ted Martin" <tedmart@xxxxxxxxxxxxxx> 
To: <access-uk@xxxxxxxxxxxxx>
Sent: Wednesday, December 03, 2008 8:41 PM
Subject: [access-uk] PIN sentry card reader



Hello All,
Is anyone else using the above talking card reader from Barclay's, for logging on to online banking?
I am now on my third machine, and once again the batteries have expired, after very short usage. I am always scrupulously careful to switch off as soon as I have been given the password, so I'm sure I have not wasted the batteries.
Clearly without the card reader there is no way for me to access my account before going out and buying new batteries. This has become such a pain I am writing to the bank to ask to go back to the old way of logging on. I am half prepared for an argument over this, and would therefore be interested to hear if others have had this problem. 

Ted Martin
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