Not sure if this would help you, John, but I've been using the PIN sentry for quite a while now and it always worked fine. However, I had problems logging in to the Barclays site from the first attempt last October and early November. I rote to Barclays about this as it was getting really inconvenient. They wrote back saying that it was something to do with the exceptionally high volume of traffic their site was experiencing that month. They've come over that issue and their site seems to be functioning ok now as it used to be. So could it just be that you're trying to access your account at busy times?
Cheers, Amro----- Original Message ----- From: "Ted Martin" <tedmart@xxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx> Sent: Friday, December 05, 2008 12:09 PM Subject: [access-uk] Re: PIN sentry card reader
Hello John,It's infuriating when it does this. It's happened to me quite a few times, when I am absolutely certain I have entered everything correctly, with screen reader set to repeat characters.However, I haven't had as much trouble as you, usually I go through the process again, and it lets me in. I don't think it's a time out issue, I have taken it to be a glitch in the system, and as it usually works on the second or at least the third attempt, I have never taken it any further.I hope someone else can throw more light on this. On the whole, I think it's a very good secure system.Regards, Ted----- Original Message ----- From: "John Wilson" <j.wilson07@xxxxxxxxxxxxx>To: <access-uk@xxxxxxxxxxxxx> Sent: Thursday, December 04, 2008 9:28 PM Subject: [access-uk] Re: PIN sentry card readerHello Ted,I've had no problems yet with batteries but only received my card reader a short while ago.However, I do have a problem with this procedure. having only just received my talking Pinsentry reader, despite being a fast and accurate typist, I am finding it almost impossible to complete all fields on the two-step log in screens to get access to my account. I have only achieved this once in 20 or 30 attempts. The Online helpline say I'm doing it correctly and that it is a time-out problem. I have all necessary account numbers, PINs, etc, to hand and put them in quickly but still it will not let me in. Additionally, the message I get back asking me to do it again does not say anything about being timed out. It simply says that the details I enter are not the same as the details they hold for me. I am sure that this is not the case.Have you or anyone else experienced this problem and, if so, how did you get around it? Was it a timeing-out problem or something else?John.----- Original Message ----- From: "Ted Martin" <tedmart@xxxxxxxxxxxxxx>To: <access-uk@xxxxxxxxxxxxx> Sent: Wednesday, December 03, 2008 8:41 PM Subject: [access-uk] PIN sentry card readerHello All,Is anyone else using the above talking card reader from Barclay's, for logging on to online banking?I am now on my third machine, and once again the batteries have expired, after very short usage. I am always scrupulously careful to switch off as soon as I have been given the password, so I'm sure I have not wasted the batteries.Clearly without the card reader there is no way for me to access my account before going out and buying new batteries. This has become such a pain I am writing to the bank to ask to go back to the old way of logging on. I am half prepared for an argument over this, and would therefore be interested to hear if others have had this problem.Ted Martin ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq -- No virus found in this incoming message.Checked by AVG. Version: 7.5.552 / Virus Database: 270.9.13/1826 - Release Date: 03/12/2008 09:34** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq
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