Oh Gawd Mo!! The foreign call centres. What a depressing thought for this morning!! The news I didn't want is that’s it’s Virgin’s fault. I’ll take the coward’s way out and email them I think. Thanks for the response. Roger From: Mobeen Iqbal Sent: Friday, January 03, 2014 8:24 AM To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: New Printer Problem hi roger. its definitely not your computer as far as i can tell from what you've described. its more likely to be virgin that's the problem. if a script is badly written and there is an error, it can prevent you from printing the page weather its an email or web page. the error more often than not occurs on web pages. if you couldn't print anything at all from any program, then i'd have said its your computer but that's obviously not the case. perhaps report it to virgin media? good luck with the foreign call centres! Mo. On 03/01/2014 08:15, roger.south@xxxxxxxxxx wrote: Please forgive the cross posting but I’m trying to reach as many as possible to get this solved Running Windows 7 Home Premium 64 bit I treated myself to a new printer for Christmas, an Epson XP-312 It works very well except for one problem. If I try to print an email the following error message appears. +++++++++++ An error has occurred in the script on this page Line 296 Char 1 Error Automation server can't create object Code 0 URL res://ieframe.dll/preview.js Do you want to continue running scripts f this page? YES NO +++++++ I do not use JAWS so the reverence to scripts is nothing to do with screen readers. Regardless of whether I hit the Yes or the No options I cannot print the email. My only way of doing so is to save it as a text message and then print. I called the Epson support line only to be told it’s not their problem but a Virgin error. I really don’t fancy my chances of trying to convince Virgin of that without more substantial facts to put my case. Has anyone here any idea what my problem could be and, more importantly, a solution assuming there is one. Many thanks Roger