Hi all - I'm unaware of when this happens, but have been told, it's much of the time. JFW keeps working as expected, so I can open and work with different apps and documents, completely unaware that my screen has frozen, and is, for example, still showing the contents of an email, even though I have closed my email client. In fact, I can close all programmes, and that email will still be showing onscreen. This is a particular issue when I need some sighted assistance, but the window/s I'm in, with JAWS is no where visible onscreen, because of this frozen situation. Anybody know what could be causing this, and how to resolve it? Thanks - Andy