[access-uk] Re: Jaws and Supernova users specifically excluded from law-breaking DWP DLA claims site.

  • From: "Angel" <angel238@xxxxxxxxxxxxx>
  • To: <access-uk@xxxxxxxxxxxxx>
  • Date: Wed, 1 May 2013 07:20:30 -0400

Oh heavens, our states general assistance site demands a capta be solved. How many of us blind can solve those things. I wanted to gain access to my son's account when he lived in my city, to determine whether he actually signed up, and was getting food assistance. I couldn't get further than the capta. Imagine if I wanted food or utility assistance myself? I would have to trek to an agency. Or have someone fill out a paper application for me. As was done prior to the advent of computers. I say, most of this ADA compliance is politically oriented. If compliance actually assists us it is an accident. Remember the other year the American Council for the Blind filed a law suit against the U.S. treasury that we should have accessible currency. Well what the government has done is to give us a free smart phone currency identification application. Which does nothing to change the actual currency. Which meant we wasted our money on the suit. Because the currency identification program which costs isn't that expensive. Secondly, those who haven't smart phones either have to purchase a stand alone currency identifier, or have to identify our currency as we did prior to the creation of the stand alone identifiers. But, all the suit mandates is that currency identification be made available for us. Which is what these smart phone free applications do. ----- Original Message ----- From: "Jonathan H" <digitaltoast@xxxxxxxxx>

To: <access-uk@xxxxxxxxxxxxx>
Sent: Tuesday, April 30, 2013 11:56 AM
Subject: [access-uk] Re: Jaws and Supernova users specifically excluded from law-breaking DWP DLA claims site.


Looks like it made it into the news today!

http://www.theregister.co.uk/2013/04/30/universal_credit_dwp_browser_compatibility_snafu/

"Benefits claimants signing up for disability living allowance online
are told they cannot use modern browsers, smartphones or even Macs.

The microsite will not work with Apple Macs nor other Unix-based
systems (such as Linux), according to the DWP itself. Neither is the
site compatible with smartphones - or any Internet Explorer
installation more modern than version 6, released back in the heady
days of 2001.

Blind claimants attempting to submit a claim for disability living
allowance are told they may "wish to claim in another way". The
compatibility warning on the site states that it may not work with the
JAWS or Supernova screen readers, both of which were developed for
blind computer users."

On 30 April 2013 16:38, Michael A. Ray <mike.ray@xxxxxxxxxxxxxx> wrote:

Works fine with NVDA



On 30/04/2013 14:37, Jonathan H wrote:

Well, fair play to the RNIB, they DID call back and are very much
aware of this already and are actively investigating and apparently
there's been some social media anger about this on places like twitter
too.

Would be interesting to see how this plays out. IE6 indeed. Good grief!

On 30 April 2013 14:13, Jonathan H <digitaltoast@xxxxxxxxx> wrote:

This isn't for me, it was on behalf of someone else.

On 30 April 2013 14:08, Richard Godfrey-McKay
<lists.godfrey-mckay@xxxxxxxxxxxxxxx> wrote:

Jonathan, Specifically, what was it you wanted to do but couldn't on the
site?


Richard

Richard Godfrey-McKay

Telephone: 01738-445 880

Mobile: 07791 452 593




-----Original Message-----
From: access-uk-bounce@xxxxxxxxxxxxx
[mailto:access-uk-bounce@xxxxxxxxxxxxx]
On Behalf Of Jonathan H
Sent: 30 April 2013 13:39
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Jaws and Supernova users specifically excluded from
law-breaking DWP DLA claims site.

I find this pretty shocking. This is the government's current DLA claim
site.

Here is the requirements page: http://www.dwp.gov.uk/eservice/need.asp#

Begin quote:
"If you use Jaws or Supernova screen readers, we apologise for any
problems
you may experience.
The service does not work properly with Macs or other Unix-based systems
even though you may be able to input information.
You are likely to have problems if you use Internet Explorer 7, 8, 9 and
10,
Windows Vista.
The latest supported operating system is Windows XP.
This service doesn't work with some modern browsers and operating
systems".
End quote.

Now let's check the law:

http://www.rnib.org.uk/professionals/webaccessibility/lawsandstandards/Pages
/uk_law.aspx

"If someone with a disability, such as sight loss, can't access the
information on your website then it could be seen as discrimination.
The Equality Act came into force in October 2010, replacing the
Disability
Discrimination Act (DDA) in England, Scotland and Wales".

It's one thing to have a shoddy blog website, but for a  multi-million
pound
government disability website to violate the law quite so spectacularly
and
exclude screen readers is way beyond acceptable.

When I phoned, they tried to claim that it can also be done by
downloading a
PDF, printing it out and filling it in.
That's not an acceptable excuse - if you have a website, it needs to be
acceptable.

Complaints should be directed to eservicehelpdesk@xxxxxxxxxxxxxx

I gave up waiting on hold to RNIB helpline to ask what to do about this,
still waiting for callback since 11am.

If anyone knows what can be done about this, then please let me know.
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--
Michael A. Ray

Analyst/Programmer
Witley, Surrey, South-east UK

github username: cromarty
raspberrypi.org username: cromarty
Ham Radio Call-sign: G4XBF, licensed since 1982

'Entia non sunt multiplicanda praeter necessitatem' - Ockham's razor


Raspberry VI:
http://www.raspberryvi.org/
NVDA, the best free screen-reader in the world:
http://www.nvda-project.org/





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