Hi, Sorry if people have already seen this on the jaws-uk list but no one there has responded and there seem to be more people here, and I'm desperate to sort out the punctuation question. I've got a specific question here, and a general comment. My question is how do I get JAWS 7.0 to indicate capital letters by saying "Cap", in Microsoft Word, and to do so both when I am cursoring down line by line and across character by character? But not during Say All. Step by step instructions would be most appreciated. Now my general comment. I apologise if this has been gone through before but I've only just upgraded to 7.0 from 4.5. I don't want to start a long topic of moaning here, but I would appreciate people's views on what I am feeling. Am I alone in feeling that the array of customisations to do with how JAWS speaks formatting, punctuation etc is unnecessarily detailed and very confusing? I think I should be able to work out the answer to my above question by myself. But I can't. I've been using JAWS since 2001, and Windows since 1998. I consider I'm pretty good at working things out, and, if I can't work things out without doing so - reading help topics and following instructions. And I know products change over time and we have to do an amount of learning. But I think there's something wrong when an experienced user such as myself can't get JAWS to announce capitals in the way I want it to; and can't get a quick, understandable answer from the help topics. Does anyone else find this? If I am struggling, I am wondering how does a user new to JAWS manage? To a certain extent I guess my frustration is to do with the change from what I'm used to; and to the fact that, because I've grown used to e.g. capitals being announced in a certain way, I want it exactly the same. But I'm sure that's not all of it - apart from the quest to get the settings the same, I'm just generally quite baffled by the differet places/choices one goes to to make changes - verbosity; configuration manager; JAWS/options. This has always been the case to a certain extent but to me it seems worse now (unless I'm getting less patient with age). Some of it isn't logical to me - e.g. Why is something called x manager (Speech And Sounds Manager" not listed in "JAWS Manager" invoked by pressing ins F2? I found it in Configuration Manager...but hey, this doesn't make for a very usable structure to me. I have come to the point where I'll have to put in a lot of time to learn this product as well as I need to. I think this learning time could be dramatically reduced if the menus/managers were organised in a more logical way. And if they are to be like this, I'm thinking it would be good to have a wizard to step through the process of making customisations. Also what I find noteworthy is one of the reasons I chose JAWS in the first place over WE was the fact that I found JAWS's interface/customisations to be intuitive. I no longer find this to be the case. (I don't want to start a discussion about WE v JAWS, but I'm just interested to know whether anyone else finds/found this frustrating too). Catherine ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq