[access-uk] Re: Emsisoft Anti-Malware
- From: "John Gregory" <jgm.gregory@xxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Thu, 24 May 2012 10:00:01 +0100
Hi Roger,
If you have both a Program Files and Program Files (X86) you are running 64-bit
Windows. The Program Files folder is for 64-bit programs and Program Files
(X86) is for 32-bit programs.
The uninstall option in Control Panel should list all the programs you have
installed on your PC, i.e. Adobe Reader, Microsoft Office, video and audio
software such as Realtek etc etc. Not sure why you are not able to cursor down
that list, perhaps it is something to do with Supernova? Try tabbing around the
uninstall dialog box to find the list. Alternatively, is there an 'uninstall'
option if you open the start menu and navigate to the program item?
John.
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
roger.south@xxxxxxxxxx
Sent: 23 May 2012 16:48
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Emsisoft Anti-Malware
Hi John
Already been there but all it gives me is the programs in C:/Program Files.
This Emsisoft application is in C:/Program Files (x86) and I don't seem able
toaccess this area.
Roger
-----Original Message-----
From: John Gregory
Sent: Wednesday, May 23, 2012 4:28 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Emsisoft Anti-Malware
Hi Roger,
You will need to uninstall from the Windows uninstall dialog:
1. Press the 'Windows' key and type control in the edit box; 2. Cursor to
'Control Panel' and press the enter key; 3. In Control Panel, cursor down until
you get to 'uninstall a program' and press the enter key; 4. after a short
while the programs list wil show all installed programs, cursor down until you
get to the program you want and then press the enter key on that program; 5.
Windows will ask if you are sure you want to uninstall, click the 'Yes'
button, then follow any subsequent requests to uninstall the program.
After the program is uninstalled, you should be able to install the full
version.
John.
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
roger.south@xxxxxxxxxx
Sent: 23 May 2012 15:57
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Emsisoft Anti-Malware
Hi All
I recently installed a trial of the above, liked it but couldn’t afford it at
the time so just left it. I now want to use it and re-installed it only to be
told it is already installed and the installation is cancelled. I finally found
it in C:/Program Files (x86) whatever that is. I don’t seem able to do anything
with it, either to open it or delete it. I need Administrator permission but I
don’t know how to go about this. I’ve written to Emsisoft and heard nothing
from them. Anyone any ideas as to how I can get rid of this to start again?
Many thanks
Roger
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