[access-uk] Access Pack From Orange
- From: "Theresa Hodge" <theresa.hodge@xxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>, <jaws-uk@xxxxxxxxxxxxx>
- Date: Wed, 10 Aug 2005 22:05:09 +0100
Hi All
Please excuse the cross posting of this message ...
I was talking to Orange Customer Services yesterday about upgrading my
mobile phone, and the lady I was talking to was looking through my account
and mentioned that I was paying for the Access Pack. She told me that it
was to do with accessing the internet, and that I had been paying for it
since June last year. I said that I never access the internet from my phone
and have no intention of doing so. I didn't know this was on my account,
and she told me I had had a three-month trial and then would have had to
cancel it if I didn't want it any more. I never remember being offered this
service, and said that if I had, I would have turned it down because of my
intention never to use my phone for the internet. She said she would cancel
it from now on.
OK, I should have noticed this on my bill and queried it, I hear you say.
Personally I find my printed bills quite hard to read and have never
bothered to ask for braille bills because I had such a bad experience of
braille bills when I was with Celnet - I used to get the bills after the
direct debit was taken out of my account. On questioning this I discovered
everyone was doing everything in their required timescales, but this didn't
help the situation. Celnet told me I could ring them up when I got my
printed bill through and they would tell me what was on it - OK, I could
have rung them up when every envelope came through the door ... I don't
think so!!
On mentioning the issue of the Access Pack to my husband (also visually
impaired), it made him look properly at his bill when it came through today.
He had remembered seeing the words "Access Pack" on his bill before but had
just assumed it was part of the tariff. He rang Orange and was told it had
been on his account since 2003. He said he was never actually offered this
product, because he would have turned it down if he had been. He managed to
get Orange to cancel the Access Pack and they are apparently going to refun
the last three months of the payment.
Does anyone else have any experience of this Access Pack being added to
their account without their knowledge? Is it automatically added when
someone buys an internet-compatible phone?
I look forward to hearing anyone's experiences / comments.
Theresa Hodge
theresa.hodge@xxxxxxxxx
Theresa Hodge
theresa.hodge@xxxxxxxxx
** To leave the list, click on the immediately-following link:-
** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe]
** If this link doesn't work then send a message to:
** access-uk-request@xxxxxxxxxxxxx
** and in the Subject line type
** unsubscribe
** For other list commands such as vacation mode, click on the
** immediately-following link:-
** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq]
** or send a message, to
** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq
Other related posts: