Hi Carol, I think they all do the multiple phones, one bill deal, certainly T-Mobile do as well. All the best -- Computer Room Services: the long cane for blind computer users. Telephone Voice: +44(0)1438 742286, Fax/BBS: +44(0)1438 759589 mobile: +44(0)7956 334938, Email: Steve@xxxxxxxxxxxxxx Web site: http://www.comproom.co.uk -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Carol Pearson Sent: 11 August 2005 05:26 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: Access Pack From Orange Yes, they did mention it to me when I purchased my 6630 and, perhaps because I asked a few questions, I learned that it was free for the first three months. I also learned at that time that they have a joint billing scheme so that, if you have more than one phone in the family, they can put both bills on one. We find that best. -- Carol carol.pearson@xxxxxxxxxxxx -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Theresa Hodge Sent: Wednesday, August 10, 2005 10:05 PM To: access-uk@xxxxxxxxxxxxx; jaws-uk@xxxxxxxxxxxxx Subject: [access-uk] Access Pack From Orange Hi All Please excuse the cross posting of this message ... I was talking to Orange Customer Services yesterday about upgrading my mobile phone, and the lady I was talking to was looking through my account and mentioned that I was paying for the Access Pack. She told me that it was to do with accessing the internet, and that I had been paying for it since June last year. I said that I never access the internet from my phone and have no intention of doing so. I didn't know this was on my account, and she told me I had had a three-month trial and then would have had to cancel it if I didn't want it any more. I never remember being offered this service, and said that if I had, I would have turned it down because of my intention never to use my phone for the internet. She said she would cancel it from now on. OK, I should have noticed this on my bill and queried it, I hear you say. Personally I find my printed bills quite hard to read and have never bothered to ask for braille bills because I had such a bad experience of braille bills when I was with Celnet - I used to get the bills after the direct debit was taken out of my account. On questioning this I discovered everyone was doing everything in their required timescales, but this didn't help the situation. Celnet told me I could ring them up when I got my printed bill through and they would tell me what was on it - OK, I could have rung them up when every envelope came through the door ... I don't think so!! On mentioning the issue of the Access Pack to my husband (also visually impaired), it made him look properly at his bill when it came through today. He had remembered seeing the words "Access Pack" on his bill before but had just assumed it was part of the tariff. He rang Orange and was told it had been on his account since 2003. He said he was never actually offered this product, because he would have turned it down if he had been. He managed to get Orange to cancel the Access Pack and they are apparently going to refun the last three months of the payment. Does anyone else have any experience of this Access Pack being added to their account without their knowledge? Is it automatically added when someone buys an internet-compatible phone? I look forward to hearing anyone's experiences / comments. Theresa Hodge theresa.hodge@xxxxxxxxx Theresa Hodge theresa.hodge@xxxxxxxxx ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq